EXPERIENCE

EDUCATION

RICHARD V. LUK

**** * ******* ** *******, WA, 98155 425-***-**** ad3dou@r.postjobfree.com T-Mobile

Mobile Expert, Jun 2011 - Present

• Seasoned Mobile Expert responsible for maximizing client base by providing excellent customer support.

• Successfully exceed quarterly individual production goals in small business and churn quotas.

• Handling client retention and follow ups to maintain customer loyalty and satisfaction.

• Qualifying customers and introducing them to services related to their needs or interest.

• Provide Value added market strategies to the sales, product, and customer success with team. Effectively communicate the value of proposition and be able to react to objections, competitive questions, and other FAQs.

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Phone based prospecting ad lead qualification to arrange opportunity / appointment for demonstration of product / services.

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Radio Shack

Sales Associate, Nov 2008 - Present

Deliver new monthly revenue to meet and exceed quota (both with new customers and up sells for new products along with services.

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• Educate customers on product.

Adecco

Assistant, Mar 2008 - Present

• Interact and assist clients needs regarding shipments and billing inquiries.

• Data Entry: Responsible for tracking and updating import and export shipments.

• Create invoices, shipping instructions, and packing list to distribute within appropriate warehouse. Embassy Suites Airport, Portland, OR

Front Desk, Jun 2005 - Present

Responsible for managing the front desk/transportation operations through effective training & policy procedures to ensure all guests are being treated in a courteous timely manner.

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• Receptionist checking guests in and out of rooms and maintaining guest satisfaction.

• Making reservations.

• Concierge providing info for guests.

Shoreline Community College

Shoreline, WA

(Jun 2017)

Lower Columbia College

Longview, WA

Audio Engineer General Studies (Jun 2007)

ADDITIONAL SKILLS

REFERENCES

• Competitive

• Sales Force Microsoft Excel Accounts Receivable

• Management 10- key input Multi-Phone Line

• Team-Oriented Customer Service Cashiering

• 10- key

• Accounts Receivable

• Ad

• Billing

• Cashiering

• Clients

• Client

• Customer Service

• Data Entry

• Managing

• Market

• Microsoft Excel

• Microsoft Word

• Receptionist

• Sales

• Shipping

• Phone

• Transportation

• Type 70 wpm

References available upon request

Contact this candidate