Plymouth, NC ***** 336-***-**** ad3dnw@r.postjobfree.com

BRANDON BROWN

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

PROFESSIONAL

SUMMARY

SKILLS 2020-2023 Walmart call

center

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Customer Service and

Assistance

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Customer Relationship

Management

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Exceptional

Communicator

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Inbound and Outbound

Calling

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Hospitality and

Accommodation

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Customer Complaint

Resolution

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● Stock Replenishment

Calm and Professional

Under Pressure

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GENERAL LABORER 06/2014 to 01/2020

Rose Acre Farms

WEAVER 01/2012 to 10/2019

Hammock Source

STOCKER 03/2019 to 08/2019

Walmart, Greenville, NC

WORK HISTORY

● Loaded, unloaded, and moved material to and from storage and production areas.

● Assisted team members with tasks that require group effort.

● Performed general housekeeping and cleaning tasks. Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

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● Removed defects in cloth by cutting and pulling out filling.

● Inspected woven cloth to detect weaving defects.

● Used hand tools to repair or replace worn or defective needles.

● Threaded yarn, thread and fabric through guides, needles and rollers PAINT LINE WORKER 09/2011 to 01/2012

Penco

STOCKER 01/2011 to 08/2011

Foodlion

06/2010 to 12/2010

Perdue Farms

CUSTOMER SERVICE ASSOCIATE 08/2020 to 05/2023

Walmart, Work From Home

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants. Unloaded, sorted and stocked merchandise according to store layout and product placement.

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Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

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Identified all surface defects and made appropriate corrections to conform to paint finish specifications.

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● Applied proper coating techniques to achieve proper thickness and high-quality finish. Loaded and unloaded parts from conveyor line using proper methods and ensuring quality paint finish.

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● Administered routine cleaning and maintenance on various components of coating system. Unloaded, sorted and stocked merchandise according to store layout and product placement.

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● Maintained effective team member communication.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered customer telephone calls promptly to avoid on-hold wait times. Elizabeth City State University, Elizabeth City, NC 05/2010

Bertie High School, Windsor, NC

Diploma, High School, 06/2008

EDUCATION

Spanish

Limited Working

LANGUAGES

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