Customer Service Information System
Resume:
Caelen Wall
Columbia, SC *****
******@*****.**.**
Education
University of South Carolina, Columbia, SC: Anticipated graduation: December 2025
Computer Information System; Business minor
Academic Achievements
- 3.46 Academic GPA
- Recipient of the South Carolina Life Scholarship and Workforce Scholarship
Volunteer Work
Meals on Wheels November 2019-June 2022
Volunteered at a non-profit organization that is structured around tending to the needs of the elderly in the local community.
- Delivery of quality meals
- Preparation of food including cooking, cleaning, and packaging all contents to go out
- Responsible for inventory on food, and reporting when levels of stock became insufficient
Experience
Schoolbred Dental Lab in Anderson, SC April 2020 - Current Represented Schoolbred Dental as the product delivery and scheduling coordinator for all dental deliveries and product orders. Assisted on daily delivery routes to maximize product efficiency and worked to generate maximum profit.
- Optimized customer service by being the point of contact for all problems or damaged products
-Managed three lower-level part-time drivers and was responsible for overseeing their daily deliveries and runs.
-Tasked with making sure the lab is up to health code, and resupplying materials as needed.
- Created a detailed map for the company to efficiently ensure all products were delivered on time.
Stage2Sell Anderson, SC April 2018- Current
Represented the staging company Stage2Sell as the first point of contact with customers. Responsible for the organization, planning, and delivery of products in a timely efficient manner.
- Optimized customer service by negotiating with potential customers
- Responsible for handling damage claims and working with insurance
-Responsible for a team of five movers while on the job site.
Technology Skills
- Proficient in website design
- Microsoft Office Certified
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