Project Management Data Center
Resume:
Daniel E Keener
** ******** ******* *********, ** 26070 • Cell: 304-***-**** • ad3djs@r.postjobfree.com Professional Summary
Self-Driven Customer-oriented Team Leader focused on increasing production, minimizing downtime, reducing cost and maximizing overall efficiency while constantly improving quality. Skills
Project Management Data Center Management
Innovative and Efficient 27 Years of Extensive Mainframe IT Experience 32 years of Fire and Safety Experience and Training Client Delivery Public and Defense Sector O365 & Cyber Security Management ISO9000, ISO9001, Lean Six Sigma, TQM, 5 WHYs/RCA, Lean Manufacturing, KAIZEN, BPM First AID, CPR, AED Instructor, Adult Safety Learning Instructor Licensed Contractor, Oversaw Major Construction Projects and coordinated Major Maintenance Vendors Work History
Senior Service Delivery Executive. Ensono January 2022 to December 20th 2023 Downers Grove, IL Client=BlueCross BlueShield Insurance Segment
● Manage Operations & Technical staff for daily delivery of Services
● Manager Delivery of all Mainframe products
● Manage Critical Incidents to resolution restoring all services maintaining 99.99% uptime.
● Management Budget of roughly 9.2 million per year
● Report weekly to executive manage on client temperature and potential opportunities Account Senor Service Delivery Executive, State of Georgia, February 2018 to January 2022 ATOS, Public and Defense Sector, Atlanta Georgia
● Manage staff for delivery of all IT Services (Mainframe, OS390, Cyber Security, Project Management)
● Manage User Accounts, Policy, Threat Protection Systems in O365, Proof Point
● Manage Critical Incidents to resolution bringing all Service Provides (AT&T, UNISYS, State Agencies) together
● Management Budget of roughly 1.9 Million per month
● Ensure Critical Software is monitored and kept up to date with patching
● Meet with State Agency CIOs and Governor’s CIO for the state to set direction and Implement Systems and Polices
● Emergency Design and Deployment of Covid 19 Vaccine Scheduling & Tracking System Daniel E Keener
63 Marshall Terrace Wellsburg, WV 26070 • Cell: 304-***-**** • ad3djs@r.postjobfree.com Manager Global Mainframe Automation, March 2014 to July 2017 ATOS, Global Data Center Operations, Dallas Texas
● Manage a Team of Onshore and Offshore Resources to Automate Mainframe System Monitoring and Operations ● Design and Implement Software that allowed Monitoring centrally, reducing staff and saving 14 Million Dollars in 3 years ● Code using Software Products from IBM, CA, BMC to Automate Operator response and system alerting including direct call systems
● RDL2 REXX, JCL, JES2, TCPIP, CA7, AUTO OPERATOR, OPS/MVS, AFOPER
● Update multiple systems to a standard automation product for rapid rule deployment and automation replication Assistant Director Brooke Emergency Management, November 2011 to June 2020 Brooke County, West Virginia
● Management of Disasters in the County and State When Contacted
● Design, Build, and Deploy Emergency Operations Center and Mobile Emergency Operations Center
● Deploy IT and Radio Systems in the Emergency Operations Center and Mobile Center Including on the move IT and Phones
● LEPC (Local Emergency Planning Committee) Coordinator
● Oversaw construction projects at various locations for the county as well as flood clean up and distribution center Director Global Crisis Management, Xerox Corp, Nov 2011 to March 2014 Global Data Center Operations, Norwalk, Connecticut
● Manage a Team of Subject Matter Experts to respond to Critical Customer Outages 24x7
● Design and Implement Crisis Management Process, Including Writing Incident and Problem Management Processes that were certified by the British Standards Institute allowing Xerox to become the first North American Multi Data Center Corporation to be ISO 20000 certified.
● Manage Critical events coordinating resources to correct network and software errors and logistics including managing parts delivery to remote 3 world sites in Africa, India, and China
● Keep Executive Management and Company Leaders as well as Client Leaders updated on progress and resolution Multiple Positions, Sept 1997 to Nov 2011
Affiliated Computer Service Inc Pittsburgh PA, Dallas Texas
● Tape and Computer Operations monitoring and running client systems and swapping tapes for backups. ● Global Network Operations performing monitoring and troubleshooting network problems and equipment. ● Subject Matter Expert Mainframe Tools, Sales Specialist Mainframe bids and Migrations
● 8+ years as a Data Center Manager and Global Operations Manager overseeing 17 Data Centers and 350+ people Press Operator, Stamping, Summer of 1995 & 1996
Eagle Manufacturing, Wellsburg WV
● Ran stamping presses
● Assisted in changing press molds
● Minor repair and adjustments on small piece press Summer Help, Summer of 1993 & 1994
Wheeling Pittsburgh Steel Company
● General Cleaning and Maintenance
● Grass Cutting. Weed Eating
● 2 year managed first year workers
Daniel E Keener
63 Marshall Terrace Wellsburg, WV 26070 • Cell: 304-***-**** • ad3djs@r.postjobfree.com Education
High School Diploma 1995
Brooke High School, Wellsburg WV
West Virginia Northern Community College
General Studies, Wheeling WV
West Virginia University, Fire Service Extension
Multiple Fire Fighter Certifications Over 32 years in The Fire Department Certifications Fire Fighter 1, 2, 3 HAZMAT, Emergency Medical Technician, ITIL V3 Certified, Fire Officer 1,2,3,4 HIPPA, REFERENCES:
Dan Brown
Chief Information Officer
Georgia Department of
Corrections Atlanta Georgia
Greg Meder
Client Delivery Executive
Atos, Public Sector & Defense
Atlanta Georgia
Robert K Fowler
Director, Brooke County Emergency Management/ Department of HomeLand Security Brooke County, WV DHS
West Virginia
Tim Marsh
Information Technology Manager
PNC
Pittsburgh PA
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