Customer Service Front Desk
Resume:
Samantha Bautista - Pope
South Fallsburg, NY ****9
**************.**@*****.***
Authorized to work in the US for any employer
Work Experience
Wellness Coordinator
YO1 Veria Lifestyles Health Resort - Monticello, NY February 2022 to Present
• Administer and organize projects; from simple activities to more complex plans
• Coordinates, plans, and facilitate health and fitness retreats
• Work directly with customers; virtually or in-person, to promote a culture of wellness and encourage to be more connected to themselves
Front Desk Receptionist
Days Inn - Liberty, NY
July 2019 to August 2021
• Book rooms and reservations
• Provide guests with information, answer, manage and resolve customer service issues
• Execute order transactions and assist customers during the check-in and checkout process
• Successfully multitask, telephone manners and computer literate CNA - Certified Nursing Assistant
Maywood Center for Health and Rehabilitation - Maywood, NJ October 2014 to March 2017
• Assist disabled or elderly in daily living activities
• Monitor and record any physical or mental changes of clients on a daily basis
• Assist with daily care according to the individuals care plan, for up to eleven senior care residents
• Provide detailed daily reports of client care to supervising RN PCA Personal Care Assistant
Private Duty In-Home Care - Monticello, NY
October 2013 to August 2014
• Provided in-home, one-on-one care and companionship for an elderly client with dementia
• Assist client with daily feeding, hygiene, and grooming needs
• Transport client to appointments, errands, and social outings Front Desk Clerk
Howard Johnson Hotel - Liberty, NY
May 2007 to January 2012
• Book rooms and reservations
• Provide guests with information, answer, manage and resolve customer service issues
• Execute order transactions and assist customers during the check-in and checkout process
• Successfully multitask, telephone manners and computer literate Education
Certification in Nursing (CNA)
Bergen Home Care and Nursing Incorporated - Hackensack, NJ September 2015 to October 2015
Certification in Nursing (PCA)
Community Home Health Care - Middletown, NY
September 2013 to September 2013
Some college in Nursing (MA)
Lincoln Technical Institute - Paramus, NJ
February 2012 to July 2012
High school or equivalent in High School Diploma
Fallsburg Junior Senior High School - Fallsburg, NY September 2008 to June 2010
Skills
• Vital Signs
• Home Care
• Senior Care
• Caregiving
• Customer service
• Front desk
• Vital signs
• Program management
Certifications and Licenses
Personal Care Assistant
September 2013 to Present
Qualified Personal Care Aide by New York State Department of Health Certificate Number: 00512799
Certified Nursing Assistant (CNA)
July 2018 to July 2020
Qualified by New York State Department of Health
Certification Number: 343853720716R
CPR
Additional Information
SKILLS SUMMARY
• Strong Interpersonal skills
• High-degree of patience
• Compassionate
• Organized and detail-oriented
• Adaptable to changing situations
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