Customer Service Tech Support
Resume:
Justin Curtis
Colorado Springs, CO *****
*****************@*****.***
Objective - To secure a reputable position with a profitable company and promote the company's success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Ruby Tuesday - Alcoa, TN
October 2022 to Present
Customer Service Order Taking Cash Handling Drink and Food Delivery Food Server/Togo Specialist
Ihop - Maryville, TN
February 2018 to September 2022
Order Taking Cash Handling Food Delivery Customer Service Togo Orders Inbound Calls
Tech Support/Customer Retention Specialist
Convergys - Watertown, NY
November 2013 to January 2018
Sprint Tech Support Direct TV Tech Support Retention Provide excellent customer services and ensure customer satisfaction. Build positive working relationships with customers for repeat business. Respond to customer queries and address complaints in a timely manner. Perform contract negotiations and reach a fair conclusion from both business and customer perspectives. Customer Engineer II (Team Leader)
NCR Corp - Watertown, NY
May 2007 to November 2013
Maintain and support NCR client networks. My responsibilities include installation, troubleshooting and repair of ATM's (Automatic Teller
Machines, Self-Checkout Equipment, Back-Office hubs, servers and switches. Maintain an utmost standard of customer service.
LAN/WAN Network Technician
CREGSytems Corp - Watertown, NY
December 2005 to May 2007
Computer network design, planning, installation, support and troubleshooting for the company and its clients. Customer satisfaction is number one priority to ensure business thrives. Assistant Manager/Server
LePeep Restaurant - Boulder, CO
May 2002 to November 2005
Operate and oversee all functions of the restaurant using structured scheduling and strict company operating guidelines. Manage training, inventory and supply orders. Education
Associate Degree in Computer
Westwood College Denver - Denver, CO
August 2003 to December 2004
Computer Network Engineering
DeVry University Denver - Denver, CO
June 2002 to June 2003
Skills
• ATM POS PC Server Router Switch HUB Installation Repair Troubleshooting Customer Service Leadership Microsoft Applications Cisco Strong Work Ethic
• Computer Networking
• Network Support
• LAN
• WAN
• Microsoft Windows
• Technical Support
• Help Desk
Contact this candidate