Jamal Amin I ngram

PROFILE

Highly qualified ITOperationsSpecialistwith

20+ years of experience in Leading and Planning

the ProgramCommunicatedwithclients,

stakeholders to gain support for all program

initiatives and solicit improvements to improve

departmental operational effectiveness and

training, enjoy creative problem solving and

getting exposure on multiple projects, and I

would excel in the collaborative environment on

which your company prides itself.

WORK EXPERIENCE

Business Operations Specialist/IT Support Technician Mar 2020 – Present Trust Risk Management Services - Rockville, MD

Envelopes can be manually sealed or mechanically opened.

Use postage meters to stamp materials to attach postage to parcels or messages.

Check that the mail is appropriately addressed, postage-paid, and in a state allowing processing.

Sort incoming or outgoing mail and packages by kind or destination, and label bins with identification information.

Perform audits and tests on computer systems, networks, and hardware to ensure it functions properly.

Respond to support requests and help troubleshoot any issues that arise.

Try to replicate reported technical issues and look for solutions.

Ensure all software and hardware is up-to-date and install updates as required. Mailroom Associate Sep 2019 - Jul 2021

Exela Technologies

Responsible for training and supervision of mailroom staff Pick-up, Breakdown, sort and deliver all incoming and outgoing correspondence, mail, newspaper, and announcements daily.

Responsible for maintenance and upkeep of all postal and office equipment.

Use postage meters to stamp goods or manually attach stamps to parcels or mail.

Check that the mail is addressed correctly, postage-paid, and in a state allowing processing.

Sort incoming or outgoing letters, packages, and other items into bags or bins according to their destination or category and label the bins.

Processing all incoming and outgoing Postal Service classified, certified, registered, insured, express, delivery confirmation, and signature confirmation. Mailroom Associate May 2016 - May 2019

HMSHost - Bethesda, MD

Affix postage to packages or letters by hand, or stamp materials, using postage meters.

Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

Fills orders, delivers them to various departments, and offers alternatives.

accurate inventory records of supply problems are kept and completed for clerical entry into automated material management systems.

assembles deliveries to off-site locations and unpacks and stores arriving materials before delivering them to users.

Prepare requisitions for the necessary products in accordance with defined procedures. Inventories supplies & equipment to maintain pre-set levels. File Clerk Jun 2015 - Oct 2015

Southwest Workforce Center - Dallas, Tx

Creating and implementing a new filing system simplified and improved administrative processes and procedures.

Managed and accurately organised all sorts of confidential documents including reports, contracts, financial statements, supplier lists, and operations manuals.

Worked with coworkers to continually improve the organizational database.

Carried out additional administrative tasks as needed. Data Entry Specialist Dec 2004 - Dec 2006

Electronic Data Systems - Rockville, MD

To find errors, compare data with source documents or reenter data in verification format.

Find and fix data entry problems or notify supervisors of them.

Keep a record of your activity and finished projects.

Payments Receivable

J

I

SKILLS

Computer hardware repair.

Basic Networking configuration.

Windows 10.

Windows 11.

Computer Virus/malware/trojan removal

Microsoft office Good analytical and

troubleshooting abilities.

Strong knowledge of viruses, application

glitches, and hardware issues.

Basic knowledge of Office 365.

EDUCATION

Feb 1992

High School Diploma

District Of Columbia Board of Education

Northwest, DC

CREDENTIALS &

LICENSES

PC - Hardware Professional (PCHP)

Contact this candidate