Tiffany F. Hunter

Warrensville Heights, Ohio ****8

440-***-****

ad3de9@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated and experienced customer service professional with expertise in managing high-volume inbound and outbound calls in a timely manner, utilizing excellent communication skills combined with a profound ability to resolve customer problems to ensure recurring business opportunities as well as entering and maintaining accurate data in customers electronic records while ensuring confidentiality.

SKILLS SUMMARY

●Excellent verbal and written communication skills

●Accomplished in active listening and reframing techniques

●Organized and highly attentive to detail

●Ability to maintain composure in difficult situations

●Adept at conflict resolution and problem-solving skills

●Proficient at multitasking in fast-paced environments

●Skilled in negotiation and engaging customers persuasively

●Experienced with data entry, database management, and order processing

●Thrives in working as part of a team as well as independently with minimal supervision

WORK EXPERIENCE

Charter Communications-Spectrum Garfield Heights, Ohio

7/2022-Current (Full-time)

Technical Support Customer Service

●Product knowledge

●Troubleshooting

●Account information/change

●Bill payment/update

●Refund

Express Employment Professionals Mayfield, Ohio

1/2022 - CURRENT (Parttime)

Personal Assistant

●Modify/cancel/book appointments

●Update schedule for current day and future dates

●Ensures daily detox is completed

●Assist with brain cognitive redevelopment therapy

Marriott International, Solon, Ohio 11/2017 – 07/2019

Customer Service/Sales

●Received inbound calls and made outbound calls to prospective customers, processed credit card payments, responded to inquiries, and resolved issues

●Utilized strong abilities in negotiation and upselling techniques to increase overall company sales

●Completed reports and call logs while providing email support

●Efficiently entered data and transferred files based on customer

Ford Motor Company, Cleveland, Ohio 05/2016 – 05/2017

Assembly

●Put together automotive components on assembly line within 28-30 second time frame

●Utilized a torque gun and various designated tools to effect assembly

●Involved in troubleshooting computer components

Business Research Services, Warrensville Heights, Ohio 01/2012 – 12/2016

Surveyor/Customer Service

●Performed inbound and outbound calling for marketing research firm

●Administered marketing surveys to compile relevant data for clients

●Entered data, maintained records of client calls, and resolved customer issues to provide the best possible customer experience

EDUCATION

Cuyahoga Community College, Highland Hills, Ohio 2009

General Equivalency Diploma, GPA: 3.0

Lorain County Community College 2019 -Current

Pre-Nursing Studies

Associates Degree in Science of Nursing

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