Customer Service Data Entry
Resume:
Tiffany F. Hunter
Warrensville Heights, Ohio ****8
****************@*****.***
PROFESSIONAL SUMMARY
Motivated and experienced customer service professional with expertise in managing high-volume inbound and outbound calls in a timely manner, utilizing excellent communication skills combined with a profound ability to resolve customer problems to ensure recurring business opportunities as well as entering and maintaining accurate data in customers electronic records while ensuring confidentiality.
SKILLS SUMMARY
●Excellent verbal and written communication skills
●Accomplished in active listening and reframing techniques
●Organized and highly attentive to detail
●Ability to maintain composure in difficult situations
●Adept at conflict resolution and problem-solving skills
●Proficient at multitasking in fast-paced environments
●Skilled in negotiation and engaging customers persuasively
●Experienced with data entry, database management, and order processing
●Thrives in working as part of a team as well as independently with minimal supervision
WORK EXPERIENCE
Charter Communications-Spectrum Garfield Heights, Ohio
7/2022-Current (Full-time)
Technical Support Customer Service
●Product knowledge
●Troubleshooting
●Account information/change
●Bill payment/update
●Refund
Express Employment Professionals Mayfield, Ohio
1/2022 - CURRENT (Parttime)
Personal Assistant
●Modify/cancel/book appointments
●Update schedule for current day and future dates
●Ensures daily detox is completed
●Assist with brain cognitive redevelopment therapy
Marriott International, Solon, Ohio 11/2017 – 07/2019
Customer Service/Sales
●Received inbound calls and made outbound calls to prospective customers, processed credit card payments, responded to inquiries, and resolved issues
●Utilized strong abilities in negotiation and upselling techniques to increase overall company sales
●Completed reports and call logs while providing email support
●Efficiently entered data and transferred files based on customer
Ford Motor Company, Cleveland, Ohio 05/2016 – 05/2017
Assembly
●Put together automotive components on assembly line within 28-30 second time frame
●Utilized a torque gun and various designated tools to effect assembly
●Involved in troubleshooting computer components
Business Research Services, Warrensville Heights, Ohio 01/2012 – 12/2016
Surveyor/Customer Service
●Performed inbound and outbound calling for marketing research firm
●Administered marketing surveys to compile relevant data for clients
●Entered data, maintained records of client calls, and resolved customer issues to provide the best possible customer experience
EDUCATION
Cuyahoga Community College, Highland Hills, Ohio 2009
General Equivalency Diploma, GPA: 3.0
Lorain County Community College 2019 -Current
Pre-Nursing Studies
Associates Degree in Science of Nursing
Contact this candidate