Human Resources Customer Service

Shante Marsh

678-***-**** ******.*******@*****.***

Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Skills

Talent Acquisition

Employee Retention

Media Relations

Human Resources

Financial Acumen

Strong Work Ethic

Experience

Restaurant and Night Life Management

AMA Brands Concept, Atlanta, Ga

June 2016 - Current

Operated hand and power tools to complete basic tasks.

Prepared different materials for use by senior professionals.

Unpacked new deliveries and put away inventory.

Minimized injury and damage risk by consistently following safe practices.

Organized supplies to help teams meet daily demand.

Hotel Front Desk Clerk

Comfort Suites, Atlanta, Ga

December 2015 - May 2016

Processed room amenity charges, refunded deposits and completed guest accounting functions.

Offered professional first impression to guests by keeping reception area clean and neat.

Informed guests of on-site entertainment, services and available amenities.

Upheld accurate record-keeping, accounting and payment handling.

Collection Manager

NATIONAL MEDIATION GROUP, DORAVILLE, GA

January 2010 - January 2012

Responsible for 15 collectors, audit the collectors' files to ensure accounts were worked properly and assist with all calls

Performed second talk offs, verified payment info for debtors and maintained proper documentation on all communication and contacts

Handled disputes, escalations and provided a resolution to satisfy customers

Also, trained new collectors on FDCPA guidelines, maintaining communication with debtors and how to negotiate payment terms and methods.

Sr. Account Agent NATIONS

RECOVERY CENTER, NORCROSS, GA

January 2006 - January 2010

Developed alternative payment plans with help from A/R department

Advise customers on alternative payment plans

Create repayment schedules based on customers' financial situations

Retain customer loyalty while initiating processes for collection of payments

Maintain and update record of customers from whom collections are made

Stayed in compliance with all federal and state regulations.

Education

Choice University, Atlanta, GA

January 2015

Achievement Award Coursework in Hospitality and Tourism

Certified Medical Assistant - Everest Institute, Duluth, GA

January 2010

Norcross High School High School, Norcross, GA

January 2006

High School Diploma - College Preparatory

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