TI NGUYEN

***B Lindbergh Dr. Lebanon, TN

PHONE 615-***-****. E-MAIL: ad3dd2@r.postjobfree.com

PROFESSIONAL EXPRIENCE

****-**** ******* *** / *****

FedEx Supply Chain / Lead

Contributed to DBM / ConUs start up ramping to an immediate productive line with quality.

Daily resolution of burn failures, troubleshooting, and induction / line staging Rlog issues.

Trained new company personnel to use Rlog, Genco workflow, Workmanship, Service requests, 365 portal, and Schedule attainment and work safety.

Made effective decisions based on sound reasoning, experience and technical knowledge with the parameter of the job.

2002-2014 Dell Computers Corporation Lebanon, TN

EMR Lead / Genco/Company 37 Tech

Trained new company personnel to use WTCS, ESD precautions, BQM, Workmanships, Schedule attainment and work safely.

Provided evaluation Report and testing of trainees to determine competency level.

Made effective decisions based on sound reasoning, experience and technical knowledge with the parameter of the job.

Enforced the quality practice of the company by adhering to the process instructions therefore prevent BQM failure.

Yellow belt certified for improving production quality.

Contributed to CFM 6 start up ramping to an immediate productive line with quality.

Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier.

2000-2002 Dell Computers Corporation Lebanon, TN

Production Senior Technician

Responsible for quick testing of all Dimention systems.

Inspected and performed rework on manufacturing rejected material.

Greatly contributed to the betterment of manufacturing process, which helped to increase quality and production rate.

Makes repairs and corrections where required.

Identify parts and handle them properly from the PTL.

A 5S member and quality representative for production.

1998-2000 American Access System Denver, CO

Production Technician

Installed Security Access System Software.

Inventory Data Coordination.

Contributed to Productivity.

Authenticated and configured Access codes and passwords.

SKILLS

Experienced and proficient in Windows, wide variety of software application: Microsoft Office System (Excel, Outlook, Rlog, MSS2, Word, PowerPoint, Access, Adobe Photoshop, HTML) various internet apps, etc. Advanced Troubleshooting skills. Also experienced in Dell internal systems such as WTCS, TACL, and AGT/ART. Have a good knowledge regarding the configuration of the system and have the ability to interpret information on the traveler.Organized, Self starter, detail oriented, problem solving with excellent communication and leadership abilities.

ADDITIONAL

Several Bronze and Silver awards.

Departmental awards; Employee of the month as Gladiator

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