Resume for Felicia L. Penton
**** *. **** *****, ***. 1307
Renton, WA 98057
Cell: 208-***-****
ad3dbn@r.postjobfree.com
Career Summary:
Educator (Grades 9 – 12) Monitor and support students during independent work or cooperative learning activities
Install & configure virtual machine host running MS Windows Server 2012 & 2008 on an 11,000 VM network.
Troubleshoot & fix image provisioning issues, report bugs, some PowerShell & DOS scripting to install apps & manage servers.
Assist application developers and testers setup their environment. (helping development teams deploy stable builds to multiple environments)
Triage help desk requests (environment restore, system deployment troubleshooting)
Network Operations Management
Development of database application and web-based applications
Experienced with integration of disparate external data sources into an automated workflow application environment
Developed functional specifications, deployment plans, and documentation.
Performed as Business Program Manager (defining team charter, project definition, proposal, vision statement, user description, functional and technical requirements, project risks, deliverables, and final report outs)
Technologies Used:
APPLICATIONS:
Installed and configured the following: Microsoft Office 2016 (Office 365), Microsoft Office 2013, Microsoft Office 2012, Microsoft Excel 2016, Microsoft Word 2016, Microsoft Power Point 2016, Microsoft Publisher 2016, Microsoft Access 2016, Microsoft OneNote 2016, Microsoft SharePoint Designer 2016, QuickBooks (version: 2015, 2013, 2009, 2003, 2000).
WORKSTATION/NETWORK OPERATING SYSTEMS
Installed and configured the following:
Windows Server 8 Enterprise Edition R2, Windows 2012 Enterprise Edition R2, Windows 2008 R2, Windows 2003 Server, Windows 2000 Server, Windows 2000, Windows 8, Windows Vista Business, Windows XP Professional, Microsoft SQL Server 2008 & 2012, IIS 6.0 & 7.0, Microsoft System Configuration Manager 2010 & 2012, Microsoft System Configuration Operations Manager 2012 & 2008, Microsoft Visual Studio 2012, Microsoft Team Foundation Server, Microsoft Exchange Server 2008, 2003 and 2000, Apple MAC 10 using Parallels hosting Lion Client, Lion Server, Snow Leopard Client, Snow Leopard Server, Netware 4.11, Novell Netware 5.0, Linux Redhat 7.3 and 9.0 as firewall, proxy server, and list server, some AS400, Zenoss,
APPLICATION DEVELOPMENT PLATFORMS
Microsoft Visual Studio (version: 2000, 2006, 2008,2012, 2016) Team Foundation Server (TFS) 2012
Microsoft SharePoint Server (version: 2000, 2003, 2008, 2012, 2016, Visual Basic (version: 2003,2005, 2010, 2012, 2015) .NET, Microsoft Access 2003, Crystal Reports 10.0, Microsoft SQL Server (version: 2003, 2008, & 2012, 2016) C#, SuiteP2, Java Netbeans IDS, JVM, JRE, IBM Domino Web Server, Lotus Notes
PROGRAMMING LANGUAGES
C# (version: 2012, 2015), Visual Basic (version 2003, 2005, 2010, 2012, 2015), Java, JavaScript, Pascal, Cobol, C, C++, Visual Studio (version: 2000, 2006, 2008, 2012, 2016)
TUTORING
Geometry 1 & 2
Algebra 1 & 2
English Literacy
SUMMARY OF QUALIFICATIONS
Special Education Paraeducator/Substitute Teacher
October 2014 – Present
Talley High School formerly Secondary Learning Center
Monitor and support students during independent work or cooperative learning activities
Teaching Behavior Management
Work with administration on Individual Educational Planning
Administer state assessment tests to students
Participate in conferences concerning student’s progress
Monitor student progress in instruction
Assists and monitor small groups and individuals with IEP's
Implement behavioral management strategies using the same emphasis and techniques; reports progress
Attend parent conferences and meetings when appropriate
Desktop Support Technician
June 2017 – August 2017 Seattle Children's Hospital (through Insight Global)
Experience troubleshooting basic networking issues
Perform software break/fix on Desktops
Excellent written and verbal communication skills
Demonstrate good customer service skills
Work independently and manage time to complete tasks
Tier 1 and 2 incident management
Troubleshoot issues related to deployment
Running Coach
January 2015 – 2018
The Balanced Athlete
Race Registrar & Race Coordinator
November 2012 – 2017
Cougar Mountain Trail Run Series
Seattle Running Club
September 2013 – October 2014
After 1 year at Microsoft, I was required to take a 100 day break. This occurred just before the holiday season giving me an opportunity to train for a couple of marathons in October 2013 to October 2014. Meanwhile, I have been officiating the timing of several trail races, marking marathon courses for trail races, and sweeping courses at the end of the trail running events for NW Trail Runs and Seattle Running Club. I took a break from IT to do something completely different.
Application Development and Test Support Engineer 1
September 2012 - September 2013 Microsoft (through Collabera)
Help Desk technical support and troubleshooting services to end-users - Tier 1 and 2 incident management trouble tickets generated by testers and developers.
Created, maintained, and supported virtual test environment for application developers & testers.
Work with PowerShell, Microsoft Windows Server 2008 & 2012, Apple MAC 10, Active Directory, DNS, DHCP, IIS, WDS, SQL Server 2008 & 2012, Microsoft System Center Operations Manager, Virtual Machine Manager, Hyper-V, and
Microsoft System Configuration Manager 2012 to deploy updates, images, & applications.
Troubleshoot image deployments, sessions, report bugs to SDET's for triage, code fixes, and feature enhancements.
Inventory servers and virtual servers and their respective roles.
Troubleshoot server hardware issues as they arise.
Worked with and troubleshoot SQL server 2008 and 2012 extensively.
Crystal Report Writer
January 2012 – May 2012 AceCo Semiconductor (through Volt Technical Resources)
Created and integrated approximately 200 manufacturing reports within manufacturing resource planning system using Crystal Reports 10 and SQL Server 2008 running on Windows Server 2008 Platform.
IT Support Specialist
July 2008 – April 2011 Roman Catholic Diocese of Boise
November 2007 – June 2008 Roman Catholic Diocese of Boise (through Volt Technical Resources)
Support network in Microsoft Windows Forest consisting of 1 root domain, 9 child domains, mixed mode network of 42 domain controllers and member servers running Microsoft Windows 2008, 2003 and 2000 Server Standard and Enterprise edition.
Manage Organizational Units (OU) in Active Directory via Group Policy,
Create logon scripts,
Manage roaming profiles,
Create and Manage virtual servers via Hyper-V,
Create custom images and Deploy image on 120 – 240 workstations and laptops using Remote Installation Service (RIS) and Windows Deployment Server (WDS),
Maintain inventory and budget.
Provide technical support for clients of Diocese of Boise to meet Service Level Agreements (SLA).
Manage multiple projects at a number of Roman Catholic parishes in Boise, Idaho, totaling over 650 users.
Network Engineer
November 2001 - 2009 Boise Valley Information Systems, LLC
December 2000 – 2003 Ellinwood Computing
Prior to 2000 Data Concepts, Orion Development
Support networks of many clients in Boise, Meridian area and Oregon counties since 1998.
Prepare and submit project proposal for network and infrastructure upgrade,
implement and maintain stable network infrastructure, troubleshoot network and hardware problems,
compile procedures for setup, installation, and configuration of workstations and servers,
document and inventory entire network infrastructure.
This includes setup and configuring access to the Internet via routers and firewalls, onsite website hosting, domain name registration, maintaining company websites, and onsite mail server.
Onsite website and mail server hosted using multi-honed network interface on Windows Server platform, DNS Server, Active Directory, IIS, and Exchange Server.
Provide DNS, website and mail server hosting service on Linux Fedora platform.
Business Analyst/IT Analyst
November 2001 - 2009 Boise Valley Information Systems, LLC
December 2000 – 2003 Ellinwood Computing
Prior to 2000 Data Concepts, Orion Development
Manage software development life cycle on several development projects using project proposal, vision document or project plan, use case list and specifications to identify users and process flow, develop pseudo code, and interact with client to get information and feedback into the process to ensure project is on track.
Identify issues that arise during the project. Develop and maintain project schedules, weekly progress meeting with the client to ensure that progress, issues and assignments were properly addressed.
Maintain documentation for project.
Implement group training plans based on documented user, and learning styles.
Develop feedback mechanisms to gage training effectiveness of training, post training support calls, and feedback.
Maintain agenda and minutes for all meetings internal and with clients.
Develop final client report for client, specifying project definition, planning documents, requirements documents, and design documents.
Tools used to facilitate development process include Microsoft Visio Professional, Microsoft Project 2003, Crystal Reports 10.0 and Database Design Tool (DDT) to interface with Microsoft SQL Server.
Programmer/Analyst
December 2000 – 2003 Ellinwood Computing
Prior to 2000 Data Concepts, Orion Development
Modified existing licensing and code enforcement application for Department of Agriculture to interface with new system
Developed web-enabled workflow application to serve legal documents through an Oregon multi-county website/portal (e.g. marriage licenses, County Assessor imaging database, arrest warrants, weekly minutes for County Commissioners). System development achieved using AS400 and Windows Server platform, Lotus Domino Server, Lotus Notes, Java and JavaScript.
Develop application to interface IBM cash register with AS400 using Visual Basic 6.0
EDUCATION
Boise State University, BBA Production/Operations Management, 1995
Boise State University, BS Computer Information Systems, 2005
Bellevue College, Bellevue, Washington, Introduction to Programming in C# on .NET, January - February 2014
Bellevue College, Bellevue, Washington, C# Programming on .NET Level 1, February – March 2014
Bellevue College, Bellevue, Washington, C# Programming on .NET Level 2, April 2014
CERTIFICATIONS
A+ Hardware Certification #C56DTT1268
Microsoft Certified Professional
Microsoft Certified Desktop Support Technician
Emergency Substitute Teacher
Endorsement: Renton School District
Certificate No. 534684F
Expiration Date: 06/30/2019
ORGANIZATIONS
Northwest Trails, Course marking and sweeping trail races in Washington 2013 - 2016
Seattle Running Club (SRC), Aid Station Volunteer, Race Timer & Secretary 2013
Association of Information Technology Professionals (AITPA), Treasurer 2009 - 2010
American Production and Inventory Control Society (APICS)
Diocesan Information Systems Conference, Planning Committee 2009 - 2011 and 2011 DISC Conference Hostess
Bishop Kelly High School, Technology Committee, 2009 – 2011