Sales Representative Account Manager

Willard Jay Grondski, BS, ITIL, A+, Network+, Security+

** *********** ****

Princeton, NJ 08540

*********@*****.***

cell (609) 799 – 5552

EDUCATION

Bachelor of Science, Network and Security Administration (in progress)

Dakota State University, Salt Lake City, Utah

Certifications: ITIL 2021, CompTIA A+ 2021, CompTIA Network+ 2022, CompTIA Security+ 2022

Bachelor of Science, Business Administration

Rider University, Lawrenceville, New Jersey, 1999

Major: Management

Awards: Rider Scholarship, Dean’s List

EXPERIENCE

Senior Account Executive

WJG Collection Agency, Princeton, New Jersey

1997 - Present

Acquired over 350 customers in the small business sector, medical/dental, retail and construction industries via inside sales and outside sales activities

Created the Small Business Survival Group to acquire customers in the Princeton area business-over-breakfast networking meetings

Developed and managed online advertising campaigns on Google AdWords

Interviewed and hired law firms to represent clients in legal collections matters

Worked as liaison between clients and law firms

Educated prospects and customers on debt collection services and collection law

Made recommendations to customers on policies and procedures for maximizing the likelihood of successful collection on consumer debt and corporate collection matters e. g. including a Patient Liability Agreement in the financial policy to reduce client’ out-of-pocket collection fee expense, ensure proper documentation of account such as place of employment to increase likelihood of a successful wage garnishment (if needed)

Inside Sales Representative

Airline Hydraulics, Bensalem, PA

2016 – 2017

Created customer accounts, prepared quotes, and processed sales transactions using Epicor Prophet21 enterprise resource planning software

Worked as key corporate contact between customers and vendors, obtaining quotes on up-to-date pricing and availability, researching rare and obsolete parts and products, and contacting vendor engineers for special orders, unique configuration inquiries, US and foreign parts/ products specifications

Routinely screened prospects to ensure that they are legitimate US corporations, update contacts, products of interest, and keep detailed notes in CRM of all quotes, sales and communications

SKILLS

Provide outstanding empathetic customer service, small business management, financial reporting/ analysis, accounts receivable/ collections

Windows 7/ 8/ 8.1/ 10/ 11, Ubuntu, OS X, iOS, Android

Troubleshooting common computer and networking issues and as well as critical computer system errors using Wireshark/Tcpdump, Nmap, Autopsy, Pathping/Hping, PowerShell, etc.

Program firewalls, HIDS/ NIDS, HIPS/ NIPS, routers, and switches to efficiently and securely route network traffic and protect hosts, servers and other appliances, on the network

Provide “social engineering and security awareness” training to ensure employees are in compliance with Acceptable Use Policies (AUPs), do not violate Non-Disclosure Agreements (NDAs), and are aware of computing best practices, basic computer security and attacks/ threat vectors, and social engineering

PROFESSIONAL REFERENCES

David J. Levine, Esquire, Fein, Such, Kahn & Shepard, P.C.

(973) 650 - 5614, *******@********.***

Marty Kolenut, Martech Machinery

(973) 723 - 6401, mkolenut@martechcnc

Dr. Kemi Bankole, Destiny Christian Academy

(609) 273 - 4651, **********@*****.***

Contact this candidate