QUYNHCHAN TRAN

Cell: 214-***-****

ad3d9s@r.postjobfree.com

https://www.linkedin.com/in/quynhchan-tran-544988194

https://www.facebook.com/chan.tran.9083

EDUCATION:

University of Texas - Arlington, TX

B.S. Computer - Math

SUMMARY:

System Engineer/System Test Engineer, with outstanding individual contributor skills and the ability to excel in a team environment through effective communication and relationship building. Proven ability to produce results that solve problems and increase effectiveness of the products. Improves processes and systems by applying creative concepts and ideas to enhance performance and increase customer satisfaction. Decision maker and change agent with proven record of achievement in Customer Support, manual test including User Acceptance test, System test, Integration test, Unit test, Performance test, Regression test, and final certification of software release .

SKILLS:

Operating Systems: iOS(3yrs), Android (8yrs), Symbian OS, Windows NT (7 yrs), Windows server 2012 (4 yrs), UNIX (7 yrs), Solaris (5 yrs),

LINUX (6yrs), XP (5yrs), IMS/DOS.

Networks: SS7, GPRS (2g), UMTS (3g), JCP Network

Protocols: ISDN (4yrs), TCP/IP (6yrs), VOIP(4yrs), SIP (6yrs), ISUP (6yrs), GSM (4yrs), INAP (4yrs), ANSI (4yrs), ITU (4yrs), SNMP (4yrs), JSON (3yrs)

Hardware: Inet GeoProbe and Inet Spectra (4 yrs), IBM PC, IBM 9370, JCP Network, Nokia Cell phones and SamSung cell phones

Software: Quality Center- QC (7 yrs), Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) (10 yrs), PVCS Tracker (5 yrs). Nokia S60 (2yrs),

ClearQuest (1/2 yrs)

Testing: Manual Testing (22 yrs) including Black / White Box Testing, Regression Testing, System Testing, Performance Testing, GUI Testing, Integration Testing, User Acceptance Testing, Stress Testing

Other: Oracle and SQL (10 yrs), Mongo DB (4yrs), Cognos Reports/Crystal Report (4 yrs), Scrum Master (1yr), Agile, SQL Server 2016 (1yr), HTM & XML (7yrs), Wireshark (3yrs)

Wireless: RAN (4yrs), Air Interface (3yrs), Call Processing (10yrs), LTE RAN (4yrs)

Wireless Protocols / systems (10 yrs)

Languages: C, FORTRAN, PASCAL

PROFESSIONAL EXPERIENCES:

HCL Technologies – Frisco, TX

Sr. Test Engineer

1/23/2020 – Current

•Execute the compatibility tests for the production Abbott Diabetic Care applications which installed in Apple, SamSung, and Google devices.

•Test Abbott Diabetic Care user interface applications against Abbott Diabetic Care requirements

•Test, reproduce, trouble shoot, and analyze the production issue before reporting to Development team

•Taking logs from iPhone devices which connected to MacBook using Apple Configuration2-1

•Taking logcat log for the application from Pixels phone by using Android studio

•Taking diagnotic and snoop logs from OS devices and transfer to Macbook for development team analyzing reported issues

•Execute test protocols for several different Abbott Diabetic Care applications such as United States, United Kingdom, Japan, Netherlands, Germany, Canada, … using several different devices such as iPhone 11, 12pro, 14, Sam Sung Note20 Ultra, Pixel 4 XL, Pixel 7, Pixel 7 pro, …

•Downgrade / Upgrade test for iOS and OS platforms when there is a golden release from iOS and OS

•Modify and update test protocols per Client’s requirement changes

•Create new application version upgrade test protocol for the team and client team’s usage

•Down grade / Upgrade test for Abbott Diabetic Care application when the application version has changed

•Train about 4 – 5 team members including the new technical leader in the past over two years regarding of Abbott Diabetic Care test protocol flows and steps

•Support the whole team regarding answering technical questions on the daily basis

•Support the HCL-Abbott development team regarding install the debug builds into the devices and execute the debug build test flows and report back to development team if issues found

Aperia – Addison, TX

Test Engineer Lead

12/18/2019 – 1/20/2020

•Analyzing Client’s business requirements concentrate on voice call processing processes for the project owner and development team and create the User Stories for business team

•Self-leaded an offshore project in testing features of a softphone app which included multiple Sites/Products and CRMs in a Contact Center (ePay, Core, ECHO Credit, SideKick-GBS, ..)

•Create/execute test plan/test cases for Contact Point Studio application for Client - Fiserv (voice calls and Chats)

•Testing voice calls from client’s Softphone which embedded in Desktop routing to client’s proxy servers to Genesys network

•Validate the client’s IVR call flows – incoming call from customer to agents then agents forward customer call to IVR system- communication between customer and IVR

•Create/execute test plan/test cases for the Chat features / processing in Fiserv Contact Center to Genesys ChatServices

•Testing the Chat flows which initiate from customer to connect to Agents then Agent transfers the customer chat to other agents, or assign / re-assign customer chat to others, or join chat as observer / participant. Sending chat transcript to other agent/supervisor for reviewing

Final testing prior releasing applications to clients – ensure no major and critical issues existing

•Trouble shoot defects to help narrow down to the root causes and report to development team

•Managing of UAT bugs tracking list (reproduce, troubleshoot, verify fixed bugs, reported/discussed with internal technical team and client technical team)

•Train the new QA team members regarding of Client’s products and testing procedures

•Remote – working from home – currently due to Covid-19

•Any in-house projects or consulting projects will following the Agile processes

Securus Technologies Inc. – Carrollton, TX

Sr. Quality Assurance Analyst

01/2013 – 09/2019

•Self-leaded several 3 – 9 months projects

•Regression, integration, migration, functional, system, and stress tests

•Wireless call processing : including Network testing and certify inmate’s tablet phone calls, radio channels, TV channels, and Podcast video in the WiFi – Network, RAN

•Wireline call processing: End-to- End testing and certify inmate’s real time debit call, collected call, and pay per call processing flows and transactions using Provisioning, SGate, CRM, and Call Platform systems (X-Lite - Proxy servers (inbound/outbound) – Debit Services – BackOffice DB – Rater Engine - SureTax Engines – SBC – Third party networks / AT&T Carriers)

•Testing Prison Video Visitation system using in-house Provisioning and Sgate UI tools, Securus Online Websites, and ConnectUs terminals

•Testing Prison Live Monitoring phone calls and playback phone call detail records using Softphone- X-Lite and Securus Sgate UI tools

•Testing and certify new Securus Provisioning Platform including migration testing (for the whole old Provisioning system).

•Testing and certify UI applications on multiple browsers (Chrome, FireFox, IEs) and windows

•Testing and certify Several Securus Online Websites which Friends & Family can use to order phone call schedules, video visitation schedules, purchase tablets, and stamps for inmates (check output using SQL queries - Oracle DB tables – Billing Tables)

•Testing and Certify inmate voice biometric and Investigate Pro PIN check on Call Platform system and Tablets

•Provisioning and configure Jail Facilities / Sites / Locations / Housing Units using Securus Provisioning tools – connect to Robo Mongo Database – to Oracle Database

•Activate / deactivate inmate’s accounts using inhouse UI app

•Deploy the software / application build release to Test Systems / Servers for testing

•Writing test results and test menu documents for technical support and customer support teams’ usages

•Flash Tablet’s images (Android OS) and testing all embedded third party applications such as JobSearch, LawLibrary, eBooks, Ashland University

•Testing all in-house Point of Sales applications which embedded in Tablets such as Grievance Forms, MakeMine, LockScreen, eMessaging, Inmate Messages, and Media Stores which including Music app, Games, and Movies

•Testing Tablet’s subscription / purchase /rental /refund processing transactions of Securus Music albums and songs, Games, and Movies

•Ensure all purchasing / renting / refunding transactions reported correctly in Oracle DB and Billing systems

•Tested and certify Tablet’s movies and Music songs streaming, and purchasing / renting / refunding processes during Wifi coverage is out of services or interrupting network

•Captures and analyzed the logcats to provide development team the accurate causes of issues using either command prompt or Android Studio. Also reproduce /debugging the issues come from customer sites to help narrow down it to the root cause so development can help fix it quicker.

•Execute load testing for Call Platform using Hammer tool / scripts, and performed stress test for Tablet Platform

•API testing: Use RestClient, Postman, Soap / plug in API to trace the request / respond results of tablet components (which written in JSON) and webservices ( which written in XML language)

•Create use cases, test cases, execute test cases, and report the problems discover while testing using Quality Center and JIRA

•Trained and supported new team members of in house and companywide on daily basic answering technical questions

•Communicate with team members in the company wide using Microsoft Team, Skype, or Hipchat

Verizon – Richardson, TX

Test Engineer

08/2010 – 01/2013

Contracted through InfoVision

•Perform testing and verifying the SIP and VoIP Call Processing using Web Client, Receptionist, and PC Client

•Provisioning/Creating the Enterprise/Locations/Subscribers for SIP using Integrated Communication Package Web Admin Console and Jrun4-SQL

•Configure/download the SIP’s subscribers to the Cisco, Aastra, and Polycom hardware phones

•Modify/update existing test cases for SIP’s call processing using Quality Center

•Report / verify the defects for International development team

•Configure the PBX and Key Groups for Call Processing testing purposes

•Verify the communication between Verizon’s ICP platform and Broadsoft platform while provisioning

•Monitor and analyze the Call Processing Messages for SIP using Ethereal or Geoprobe to ensure SIP messages are routing to Network/Switch correctly

•Interop testing, certify customer’s SIP protocol against Verizon network

•Create and execute test cases for NetFlix application on smart phones (Symbian OS), tablets (Android OS), and Windows

T-Mobile – Frisco, TX

Test Engineer

02/2010 to 6/2010

Contracted through Cyber

•Perform testing activities including regression, integration, functional and system testing for a WiFi/GSM connection management application in a Windows/Mac environment

•Develop and maintain system test plans. Write and maintain test cases, test scripts and test requirements using verification tools such as Test Director/Quality Center and ClearQuest

•Perform the functionality testing for T-Mobile handset’s embedded application “My Account” that will allow the customers to view MMS and SMS billing information using AMDOCS Billing Application

•Perform the production testing for My Account application

•Perform business analysis for third party application that will communicate with T-Mobile system to get request/respond data from T-Mobile SAMSON database to display on handset embedded application

•

City of Plano, Plano, TX

Self Employment and Volunteer

01/2009 to 01/2010:

•Self study the CCNA

•Volunteer to work for City of Plano at Engineer Department.

Nokia – Irving, TX

Sr. Test Engineer

10/2006 to 12/31/2008

Contracted through Dextra

•Self-leaded a 6 months project that’s focusing on regression testing, system, requirement, and business analysis.

•Involved on Agile and Scrum testing processes for handset’s application that’s using Symbian as OS

•Perform the functionality testing for Core and Frame (UI) applications such as Messages (including MMS, SMS), Camera, Internet/Web sites as a stand alone application including Web GUI on Nokia’s handset devices

•Design/Create test cases from customer requirements, or in-house’s specification

•Modified/Updated/Improved use cases and test cases using Quality Center

•Analyzed and reported the problems discover while testing using Quality Center

•Reproduced the issues to help development team narrow down and fixing it quicker.

•Trained and supported new team members of in house and company wide on daily basic answering technical questions

•Tested handset’s voice calls, video calls, ring tones, network handovers, out of network coverage scenarios using 2g, 3g, 3.5g, RAN, and WLAN

•Set up/configure the servers including proxy server and network to test the cell phone’s embedded applications such as Media Player and Window Media Video that has an ability to play synchronized media stream like video and audio using following codecs: MPEG4, MP4, H264, H263, AVI, RV8, RV9, RV10, WMV, WMA, WMV-DRM Synchronization, …..These streams are transmitted to the client over a data network using 3rd Generation Partnership Project (3GPP) and Packet-Switched-Streaming Service (PSS) to provide a framework for Internet Protocol (used rtsp and http); based streaming applications in 3g and 3.5g networks (UMTS); or 2g and 2.5g networks (GSM); RAN, or WLAN

•Captures and analyzed the log file using Ethereal or Wireshark to help determine the caused of issues. Also debugging the issues come from customer sites to help narrow down it quicker.

•Performed unit testing for scrum team, pre-verification and verification after a fixing released

•Executed the BAT test for weekly released software and organized the BAT report to report to the company wide

•Assisted the project manager on the project’s documentation, business analysis, test documentation, and test contents to meet the other Nokia’s customer needs

•Tested, organized and wrote the test results to report to upper management level based on software released bi-weekly.

PepsiCo – Plano, TX

Sr. Test Analyst

09/2005 to 10/2006

Contraced through RCG

•Lead a big software conversion project concentrate on certify and deliver to production

•Tested SAP Training application through the Web Site, also tested SAP GUI & SAP Services functionality

•Tested several Business Web sites for PepsiCo & Quaker

•Performed a final certification for server build, software application build, and application package installation against Cisco Security Active X Control at firewall level

•Design test plan, test cases and stored/updated them on TestDirector.

•Performed manual test for Supply Chain, and Warehouse/Inventory application functionality and wrote test result report using TestDirector

•Communicated with backline analyst, software engineer, test manager, and customers on daily basic test requirements, test results, and final status of changing/updating/reporting.

•Debug and reproduce the issues found while testing to help development team resolved it quicker.

City of Plano – Plano, TX

Self Employment and Volunteer

05/2004 to 08/2005 .

•Helped friend testing new application on his start up company

•Volunteer to help City of Plano at Municipal department

•Installed TestDirector and Quick Test Professional at Home Computer for self-practicing

Inet Technologies - Richardson, TX

System Test Engineer

03/2000 to 04/2004

•Wrote test plans and test cases for 26 real-time applications on SS7 and GPRS network including Call Trace, Call Detail Record, SUD Store, ReMote Monitor, Remote Monitor to Disk, and Usage Measurement.

•Executed these test cases on several releases using various platform/hardware/protocols (MIPS, LINUX/ Cougar, Cougar II/ IP, Voice Over IP, Japan, ISUP, MTP, TCP/IP, SNMP, SCCP, ANSI IS41, 800, GSM Map, GSMA, INAP, TUP, TCAP, SIP, CCBS, CAMEL, NUP).

•Tested protocols such as VOIP, TCP/IP, SIP

•Tested Call Detail Record/Transaction Data Record/Programmable Data Record for SS7 and GPRS networks on a UNIX/LINUX/SUN platform.

•Tested OS applications on UNIX/SUN Solaris systems before releasing software.

•Performed manual testing, and final certification of the real-time applications before releasing to the customers. Developed test cases for GUI interface.

•Monitored daily SysLogs and AlarmLogs on system to analyze the problems, open the problem report using PVCS Tracker, and write the test results to report to the management group.

•Reproduced the problems that come from customers and testing departments to help the development team solving these issues faster.

•Built several traffic modules on Inet Spectra test equipment using SS7 packages’ Signaling Units of ISUP, TUP, NUP, GSMMAP, GSMA, CCBS, INAP, CAMEL, SIP, ASPEN, 800,and IS41 for the team used

•Executed automated test scripts for SS7 system regression test using TestDirector, WinRunner, and LoadRunner. Ran the batch test for regression test on UNIX platform.

•Installed Oracle database on Servers and used SQL statements to access the tables to verify data, support and test Historical Statistical Reports.

•Trained co-workers and other team members on system test, regression test, and Cognos Reports to ensure there would be a qualified tester available to run the test suites and provided technical support to other testers on basic system and application tests so they could be more effective debugging and determining problems more quickly.

•Wrote and executed Cognos Reports test cases for all SS7 packages on ITU and ANSI protocols.

•Team member with the Lab Support Team fixing the systems, applications, and hardware configuration on new and existing products.

•Environment: Sun/Solaris/UNIX, LINUX, Window 2000/NT4.xx

Electronic Data Systems (EDS) - Plano, TX

Information Analyst

11/1998 to 02/2000

•Wrote programs to extract the input file from one server and write it to a new output file before sending it to another server using C language.

•Wrote programs to perform the calculation of financial business to generate reports for New Business Analysis Venture of the banking application using C language.

•Created, documented test cases, and wrote system test plans and performed Unit and System Test for banking application. Developed test cases for GUI interface.

•Modified the Oracle database tables of Client Server‘s Topside application on UNIX platform.

•Maintained the Oracle database tables, table views, created indexes, and wrote script to load, export/import tables into the database.

•Tested Year 2000 for Client Server applications, fixed problems, and wrote final outcome reports.

•Environment: Sun/Solaris/UNIX, WindowNT4.xx

Canmax Retail Systems

Subcontract of Seven & 11 company - Irving, TX

Software Engineer

04/1996 to 11/1998

•Performed Black Box and White Box testing, and debugged all complexity issues of the Point-of-Sale (POS) credit card network and Gas Pump applications of Seven & Eleven company to identify problem areas that belong to application functionality or C-SERVE NT system.

•Coded and maintain the POS credit card network and Gas Pump applications on UNIX platform and Windows NT systems. Developed test cases for GUI interface.

•Tested and debugged all the functionalities of several retail applications on UNIX platform

•Analyzed JC Penney network logic, POS business rules, and customer requirements for programmers use these new guidelines for coding.

•Designed, developed, and documented software test cases used to test JC Penney Credit Card Network logic and performed final certification and release of the new applications.

•Designed customer information reports using Seagate Crystal Reports 6.0/Cognos packages.

•Used SQL to access SOLID database tables to test the data.

•Solved and supported production problems for credit card network and Gas Pump applications.

•Configured Motorola modem, T3POS, ISDN, and tested communication.

•Environment: UNIX, Window NT 4.xx

Alliance Data Systems - Dallas, TX

Quality Assurance Analyst

02/1992 to 04/1996

•Performed Black Box and debugged communication software on Point-of Sale (POS) systems.

•Performed Regression Testing and final certification of POS application before releasing to customers.

•Determined network compatibility of applications.

•Provided telephone support to test system help desk.

•Tested new products such as DOV/ISDN, VSAT, and T3POS.

•Resolved customer/vendor issues using Feline Scope, TSO/FILEAID, CICS, and JCL.

•Performed Network Protocol certification for new terminals.

•Environment: Mainframe

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