JOHN LANUZA

Napa, CA 510-***-****

Telecom technician who is extremely attentive to supporting the issues of my customers within a stress filled medical environment . I am willing to learn new aspects of telecom and data. I have been a data center technician for a major health care provider for over 16 years. Experienced in structured cabling, MACD and PBX installation and maintenance. Looking to continue in all aspects of data center maintenance.

EXPERIENCE

AUG 2007 – PRESENT

CUSTOMER SERVICE TECH 1, FRONTIER COMMUNICATIONS

Daily MACD/network technician at major healthcare provider. Data center technician.

Responsible for two hospitals, multiple medical office buildings and data center under tight SLA’s

Sixteen plus years’ experience in replacing Cisco Catalyst and Nexus network and UCS server devices. Maintain and repair data center equipment. Well versed in “smart hands” and “rack and stack.”

Currently support all hospitals and MOB in the San Rafael -Santa Rosa Kaiser region as well as

All hospitals and MOB in the Vallejo Vacaville area.

Excellent in navigating thru the Verizon ETMS ticketing system and closing and fixing ETMS tickets

Within the Kaiser Verizon time constraint protocols.

I also support all MACDS and incident break fixes in the Napa Data center which includes down trunks,

Switch replacements of Cisco and Juniper equipment.

Intimate knowledge of CUCM and Cisco Unity as well as the former application of Nortel and Call Pilot

Applications.

SEPT 2000 – JULY 2007

TECHNICAL SPECIALIST, WASHINGTON MUTUAL

Daily MACD/network technician at corporate bank located in San Francisco. Data center technician.

On Site tech for also supporting desktop and servers for entire SF campus complex. Worked with multiple vendors to insure correct operation of networked PBX and switch rooms for minimal downtime.

Nortel PBX installer/ technician.

EDUCATION

JUNE 1987

HIGH SCHOOL DIPLOMA, Justin Siena High School

College experience

Attended the following schools

Loma Linda University 1989 thru 1992

Cal State Northridge 1984-1987

General education and sports

SKILLS

•Hardware hands and eyes for tier 2 network engineers for break/fix

•Server repair

•Hardware rack and stack

•Ability to function under stress

•Logical troubleshooter

ACTIVITIES

I would like a career in which my free time I can be an active member of my community and mentor.

Served as a coach in volleyball and basketball thru the Boys and Girls program in the North Bayas well as the Napa Recreation department and St Apollinaris Catholic school.

Developed a program with the cooperation of the Napa SDA school to teach and mentor kids and

All adults in an afterschool volleyball and basketball program

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