Team Lead Student Loan

Donna Borchert

*** ****** ******

Aurora, CO ****1

(H) 303-***-****

(W) 303-***-****

Email: *********@*******.***

Professional Summary

I am a dependable employee and work well independently. I effectively manage my time and prioritize my workload. I am a self-motivated professional whose experience and commitment to success will produce results.

An astute financial and student loan process manager with expertise in identifying risks and

liability for exiting loans. Highly capable individual with the ability to multitask and liaise between internal and external parties. Efficient, and accuracy-driven, successful at delivering

relevant expertise to internal teams, customers, vendors, and other stakeholders. Bringing thirty years of commitment success, and superior performance in related roles.

Work History and Experience

Student Loan Discharge Team Lead for Bankruptcy and Specialty Accounts

Team Lead September 2014 to 2021 - Nelnet

Monitor daily workflow – ensure bankruptcy, specialty and CRF tasks are completed timely

Plan daily staffing for workflow tasks

Daily / weekly management reporting of team inventory

Set up process to work with loan accounting to ensure refunds are completed timely for specialty files

Track and update employee stats through APT and provide associates with their weekly stats

Assist with interviews

Assist with bankruptcy functions to help reduce volumes

Assist with specialty functions to help reduce volumes

Assist with customer phone calls

Complete weekly write off spreadsheet for Department of ED

Complete post claim samples

Team Lead – Total and Permanent Disability Team - Nelnet

October 2011 to September 2014

Revised batching process for TPD review process

Monitor daily workflow to ensure team is meeting corporate goals

Prepare Management Reports

Assist and resolve escalated calls, (borrower calls received from Customer Service Team)

Review and respond to expedited request submitted by the Department of Education, the Guarantor Community, Schools and TIVAS

Provide all critical data to loan accounting team for processing of borrower refunds after discharge of student loans.

Nelnet

1988 to October 2019

The majority of my time at Nelnet has been in a leadership role. I have held several different positions within Nelnet and have acquired knowledge of the Student Loan and Higher Education Industries.

Education and Personal Development

Parks College – Medical Insurance Coding and Billing Certification

University of Phoenix – Business courses

DeVry University- Math/Algebra courses

Leadership Development

Zenger Miller

Myers-Briggs

Contacts

Available upon request

Contact this candidate