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Office Assistant Customer Service

Location:
Utica, NY
Salary:
$20.00 hourly
Posted:
February 05, 2024

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Resume:

KIM T. BAYNARD

**** ******* ***.

Utica, New York 13501

Telephone: (C) 315-***-****

Email Address: ad3d8z@r.postjobfree.com

Applying for the position of Secretary or Office Assistant performing general clerical duties.

SKILLS OF QUALIFICATION:

Former NYS Certified Nursing Assistant work experience and training.

As a former student having taken; Office Practice and Procedures Coursework of Study here at the Mohawk Valley Community College in Utica, NY.

Typing ability approximately 50-wpm.

Attention to details/Organizational Skills.

Familiar with HIPPA rules and Patient Confidentiality.

Prior work experience with answering telephones in a courteous and professional way.

Familiar with Microsoft Office Microsoft Word and Excel applications

Self-Motivated and Team Player/Confident working Independently as well.

Attention to details/Confident about seeking out answers, if I’m unsure.

Performed Clerical duties for Metropolitan Life Insurance Utica, NY/Oriskany, NY as a Customer Service Representative and Claims Payment Processor 5-year’s work experience.

EDUCATION:

Most Recently studied in the field of Public Relations at Utica University College Utica, NY-2023

Mohawk Valley Community College Utica, NY-Field of Study Computer Information Systems-Undergrad Studies-2006/2007

Mohawk Valley Community College Utica, NY-Graduate-Field of Study Human Services/Early Childhood Development-1993

RECENT WORK EXPERIENCE:

New Hartford Central School District, New Hartford, NY-Substitute Teaching Assistant-2019-2021

Responsible for assisting teaching staff members with implementing the skills in math, reading and writing for the student’s appropriate grade level. Supported the head teacher with lessons outlined for the day covering specific content materials completing lessons to the end of the chapter.

Helped students understand the lessons and supported what they understood by testing their ability through quizzes and end of chapter review tests.

Developed trust with staff members and students. Stood in as the head teacher when the head teacher called in sick or if they had some other appointment to make.

Also, when the head teacher would need to go to a meeting or handle a parent’s questions over the telephone or in-person. I would supervise the class.

When supervising classes, I followed the head teachers’ instructions to cover lessons planned for the day. Math, reading and writing activities were done every day.

Maintained to keep students on schedule, safe and monitored through-out their day.

At the end of the day, I left the head teacher feedback of how the day went and included any concerns if it was applicable.

Utica City School District Utica, NY and BOCES New Hartford, NY-Substitute/Full-time Teaching Assistant-2004-2009

Provided similar staff/student support to give students support in the classroom; Performed instructions that were requirements mandated in the state and school curriculum.

Monitored the students as they traveled about the school during the day.

Performed the duties of the Computer Lab Assistant. Made certain that all students had their individual pass codes to get on the computer and complete lessons done on the computer. Students were assigned to computer activities on certain days.

I performed evaluations after students did their work on a quarterly base. The scores were shared with the teachers, principal and parents.

REFERENCES UPON REQUEST:



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