Customer Service Support Representative

Professional Experience

Nov **** – Jul **** P*P Investigation Specialist, Binance

•Ensure that learning from complaints is shared within the organization.

•Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.

•Be the principal point of contact for consumers, responding to their e-mails and chats professionally and sympathetically.

Aug 2021 – Sep 2022 Customer Support Representative, FTX

•Focus on the Customer’s success by offering relative services.

•Communicate with Customers and solve their technical issues via live chat and email.

•Ensure prompt and accurate replies to questions, problems, and complaints from customers and potential customers by providing great customer service. Jul 2020 – Aug 2021 Customer Success Specialist, Hostinger International

•Communicate with Customers via live chat and answer their queries in English, French, and Arabic.

•Provide quality Customer service experience by answering incoming chats & tickets.

•Contribute insights and comments based on customer experiences, working with the marketing team to help create customer engagement plans and campaigns.

Skills

Soft Skills

Teamwork, Communication, Collaborative,

Adaptability

Basics

HTML, CSS, JavaScript

Advanced

React, Redux

Computer Skills

MS Office, Spreadsheets, IT Support, Programming,

Content Creation, SEO

Styling

SASS, Bootstrap, Material UI, Tailwind

Other

Git, Webpack, DnD, SQL

Languages

Arabic French English

Education

2017 – 2020 BS In Computer Information Systems, Local University Adil Sadout

Technical Support Representative

**********@*******.*** +213********* https://adilsadout.com/

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