Customer Service Experience

SHUBHAM NEHRA

Toronto, ON M*K*V*, ****************@*****.***

+1-437-***-****

HIGHLIGHTS

• Highly motivated, well-mannered, and proactive individual with passion for helping community.

• Proven ability to deliver excellent customer service that enhances customer experience, thereby sales.

• Skilled team player with strong computer skills, tested in high pressure situations to achieve targets.

• Ability to work independently in a fast-paced environment. EDUCATION

• Diploma in mechanical engineering march 2017- may2019 Becan institute of technology, Meerut, India

• Bachelor’s in computer science May 2019 - July 2022 Meerut Institute of Technology, Meerut, India

• Post Graduation Diploma in Cybersecurity, Jan 2024 Sault college, Toronto campus, ON

WORK EXPERIENCE

Sales Associate & Cashier Aug 2023 – Oct 2023

• D-Mart, Delhi, India

• Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and ensuring a positive shopping experience.

• Operated the Point of Sale (POS) system to process sales transactions, handle cash and electronic payments, and maintain accurate records.

• Actively promoted products and upselling opportunities to maximize sales and meet sales targets.

• Cashier

NO FRILLS, NORTH YORK, ONTARIO NOV 2023- DEC2023

• Handled cash transactions accurately and efficiently, maintaining a high level of integrity.

• Provided friendly and prompt service to customers at the checkout counter.

• Balanced cash register at the end of each shift and reported any discrepancies.

• Assisted in merchandising and restocking products as needed. SKILLS

• Proven experience in customer service, sales, and merchandising

• Strong knowledge of retail operations, inventory management, and visual merchandising techniques

• Excellent interpersonal and communication skills, both verbal and written

• Proficient in using point-of-sale (POS) systems and inventory management software.

• Strong organizational and time management abilities

• Cash handling

• Team collaboration

• Communication skills

• Problem-solving

Contact this candidate