Customer Service Representative
Resume:
Maria Rocco
Communications Specialist
Kokomo, IN 46901
*****.*****@*******.***
Worked as an administrative professional and team player. Used twenty years' experience in communications as a positive contribution to department morale. Created radio advertising copy for clients. Provided excellent customer service and met goals in support positions. Authorized to work in the US for any employer
Work Experience
Daycare Associate, Receptionist
Kokomo Family YMCA - Kokomo, IN
May 2023 to Present
Taking care of members' children in the YMCA Play & Learn center. Greeted current YMCA members, answered questions, and assisted visitors considering a YMCA membership. Donation Solicitor
InfoCision - Kokomo, IN
October 2023 to November 2023
Contacted recent donors to charities in order to increase their donations. Customer Service Representative
Customer Contact Services - Kokomo, IN
December 2022 to February 2023
Taking incoming calls for Customer Contact Services. Answering questions about Medicare Advantage programs.
Customer Service Representative
Activus Connect & Alight - Kokomo, IN
September 2022 to October 2022
Received calls for the UAW Retiree Medical Benefits Trust. Assisted retirees with managing health plans and signing up for Medicare Advantage plans.
• Worked in the inbound call center
• Responded to inquiries and issues
Telephone Operator/Customer Service
Axion Staffing/Insight Global - Kokomo, IN
September 2021 to September 2022
Taking calls for clients of Ochsner Health Plan, a Medicare supplementary insurance plan provider Program Specialist
Indiana Department of Workforce Development - Kokomo, IN September 2019 to April 2020
Working with applicants, employers and agency staff to ensure wages are properly reported, claims have been properly computed and ensures accurate and timely benefit payments are issued as directed by the Department of Labor.
Clerical Support Clerk
Protective Insurance - Kokomo, IN
August 2017 to August 2019
Provided clerical support in Claims Customer Service for Protective Insurance. Announcer
CUMULUS MEDIA WWKI RADIO - Kokomo, IN
October 2003 to September 2018
Worked for WWKI-FM on-air weekly and whenever needed. Occasionally wrote and recorded commercials, and assisted covering severe weather developments on- air.
Education
Bachelor of Science in Radio and Television
Butler University
1981 to 1985
Skills
• Copywriting
• Writing Skills
• Credit Analysis
• Proofreading
• Typing
• Customer service (8 years)
• Computer skills
• Customer service
• Live chat
• Marketing
• Typing
• Windows
• Mac OS
• iOS
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