Desktop Support, Data Analyst

Tuapaulhu Xiong

**** ********* ******, ********, ** **************@*******.*** 562-***-****

Data Analyst with 5 Years of Experience

Analytical professional with a Bachelor of Science in Business Management Information Systems and over five years of hands-on experience optimizing data workflows, performing advanced data analysis, and leveraging SQL, Python, and Power BI to enhance operational efficiency. Proven track record in managing complex projects, ensuring data integrity, and driving measurable improvements.

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PROFESSIONAL EXPERIENCE

Student Assistant CSULB Mailing & Receiving Services Long Beach, CA 10/2022 - 01/2024

Applied advanced data analysis techniques using SQL and Excel to optimize package handling precision, resulting in a 20% improvement in workflow efficiency.

Spearheaded the optimization of data management systems, ensuring accurate monthly outgoing letters across multiple departments through meticulous updates of Excel worksheets.

Engineered and implemented intricate Excel data sheets, achieving heightened levels of operational efficiency by systematically organizing and analyzing packages.

Student Assistant CSULB Division of Administration & Finance Long Beach, CA 05/2018 - 10/2022

Created Excel database sheets integrated into Power BI, providing a sophisticated visual representation of campus events for the College President.

Orchestrated targeted communication using Excel and Power BI for comprehensive campus-wide web-based training, resulting in a 15% increase in training completion rates.

Analyzed campus movement data, enhancing Campus Wheel Paths and implementing bike lanes in high-traffic areas.

Tech Assistant Analyst CSULB 49er Bookstore Long Beach, CA 09/2017 - 05/2018

Developed and maintained monthly Excel datasheets for tracking MacBook and Windows laptop sales, contributing to a 10% increase in overall sales.

Conducted monthly analysis to ensure employee compliance with Apple's latest products and specifications.

PROJECTS

Shift Scheduler

Developed a robust shift scheduling system, improving employee scheduling efficiency by 25%.

Implemented database models with a focus on data integrity and efficient SQL retrieval, resulting in a 30% reduction in scheduling errors.

Adventure Mate Prototype App

Created a prototype app connecting users with common hobbies for events, receiving positive feedback from beta testers.

Demonstrated the app's potential by conducting user trials with a diverse group of participants.

Successfully presented the prototype to stakeholders, showcasing its features and potential impact on user engagement.

EDUCATION

Bachelor Of Science Business Management Information Systems

California State University Long Beach Long Beach, CA 12/2023

Extra-Curricular Activities

Anime Club California State University Long Beach Long Beach, CA

Jan 2022 – May 2022

Treasurer

Applied advanced SQL techniques to systematically compile and analyze financial data derived from club meetings, fundraisers, events, and spending records, ensuring accurate and transparent financial reporting.

Employed Power BI to create dynamic visualizations, facilitating a comprehensive overview of the organization's fiscal year and aiding in strategic decision-making.

Conducted in-depth analyses on revenue generated from club fundraisers, optimizing collaboration terms with restaurants, resulting in a 15% increase in shared percentages and overall fundraising efficiency.

Anime Club California State University Long Beach Long Beach, CA

May 2022 – Jan 2023

Vice President

Collaborated closely with the president to provide valuable insights and support in club management and decision-making processes, employing data-driven approaches to enhance decision quality.

Utilized SQL to streamline and analyze club membership data, identifying trends and patterns that informed targeted outreach efforts, resulting in a 20% increase in membership engagement.

Acted as an interim president when required, overseeing operations, and effectively managing responsibilities during the president's absence, showcasing adaptability and leadership in dynamic situations.

Implemented scalable data management strategies, resulting in a 30% reduction in time spent on administrative tasks and allowing for a more focused approach to strategic planning.

SKILLS

SQL Python Power BI Data Analysis Database Management Data Modeling Machine Learning Microsoft Excel Presentation Teamwork Troubleshooting

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