High School Customer Service

Ra-Shawndda Small

**** ******** **, ********* **, 21234 410-***-**** ********.*****@*****.***

Education

HIGH SCHOOL DIPLOMA JUNE OF 2004

●Northwestern High School, 6900 Park Heights Ave, Baltimore, MD 21215

Skills & Abilities

OVERVIEW

●Excellent experience in dispatching cabs to appropriate locations

●Sound knowledge of various office equipment

●Profound knowledge of navigating on the web

●Proficient in English and Spanish

CUSTOMER SERVICE

●Dealing with the public to get customers where they belong in upon calling

●Guided customers to where they live

●Helped the elderly feel comfortable with their environment

ORGANIZATION AND TIME MANAGEMENT

●Organized boxes

●Packed and had the packages ready before the end of the shift

●Sorted packages to have them ready for the next process

Experience

ACTIVITIES ASSITANT ST. ELIZABETH 05/2012 – 06/2015

●Planned organized and facilitated focused activities for residents with cognitive disabilities

●Ensured person-centered programming using the structured day programming

●Coordinated and assisted with the dining program

●Ensured complete and reliable documentation

●Ensured a secure location and setting for the residents

DISPATCHER JIMMY’S CAB 06/2016 – 10/2019

●Administered various requests for taxi fares and responded to the location requests

●Communicated through codes to keep the conversation to an appropriate amount

●Coordinated with the cab driver to ensure that the vehicle reached the proper location in the scheduled time

●Obtained information from customers to ensure that the pick-up and drop off location were appropriate

●Administrated efficient working for customers on an everyday basis

RECPTIONIST ABC 02/2019 – 10/2019

●Greeting customers upon entering the building.

●Answering phone calls in terms of residents who resided and as well as outside customers.

●Logging visitors in and out of the building

●Collected mail for the residents

PACKAGE SORTER AMAZON 11/2020 – 02/2023

●Sorted packages

●Build pallets with the packages

●Scanned packages into their prospective locations

●Packed merchandise for delivery

Contact this candidate