Customer Service Data Entry
Resume:
Matthew Ayers
North Canton, OH *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Data Entry Specialist
Absolute Pharmacy - North Canton, OH
August 2018 to Present
• Entering medication orders for clients
• Interpreting handwritten prescriptions
• Ensuring medication name, strength, quantity, and administration instructions are accurate
• Ensuring scripts for controlled substance orders comply with Federal and State guidelines
• Answering inquiries from nursers and/or doctors regarding medications
• Knowledge of HIPAA and medical terminology
Fraud Specialist
Synchrony Financial - Canton, OH
October 2016 to April 2018
-Taking inbound calls from cardholders
-Notating fraudulent charges on cardholder accounts
-Advising cardholders of fraud claims processing policies and resolution time frames
-Educating cardholders regarding fraud prevention
-Assisting merchants in processing credit applications
-Following company-prescribed processes to protect against identity theft Customer Service Rep
Incept Corporation - Canton, OH
May 2015 to October 2016
-Taking inbound calls from Stamps.com customers
-Answering general account questions
-Utilizing knowledge of USPS policies to answer customer questions regarding delivery timeframes, mail classes, and pricing
-Answering questions from organizations or individuals inquiring about Stamps.com services FNOL Customer Representative
Catastrophe Management Solutions - Hudson, OH
May 2012 to November 2012
Duties Included:
-Taking inbound claims calls from Allstate policyholders
-Inquiring about damage in order to ensure claim accuracy
-Maintaining confidentiality of policyholders' sensitive information Guest English Teacher, Teaching English as a 2nd Language EPIK - Gyeongsan
August 2009 to May 2011
Gyeongsan High School, Gyeongsan, South Korea Ages 13-16 Duties included:
- Creating and implementing lesson plans under the guidance of a Korean co- teacher
- Defining words and/or phrases for understanding
- Conducting listening and speaking activities on various subject areas
- Reading and editing students' English papers
- Conducting conversation classes with English-speaking Korean teachers to enhance their understanding of the English language
- Independently conducting conversation classes with students Education
B.A. in History
Malone College - Canton, OH
May 2007
Skills
• Call Center
• Customer Service
• Order Entry
• Data Entry
• Typing
• Analysis Skills
• Microsoft Excel
• Teaching
• Medical Billing
• HIPAA
• Medical Terminology
• Microsoft Outlook
• Analysis skills
• Order entry
• Customer service
• Teaching
• HIPAA
• Typing
• B2B
• Research
• Accounts receivable
• Marketing
• Microsoft Word
• Writing skills
• Public speaking
• Microsoft Office
• Google Docs
• Databases
• ICD coding
• Medical terminology
Certifications and Licenses
Driver's License
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