Skilled Professional Customer Service

PROFESSIONAL

SUMMARY

SKILLS Active Listening Time Management

Coordination Management of

Personnel Resources

Judgment and Decision

Making

Administration and

Management

Complex Problem

Solving

Persuasion

Instructing

Operation Monitoring Customer and Personal

Service

EXPERIENCE

THOMAS WILCHER

Supervisor: Apr 2010-Present

MPW Industrial Services: Hebron, OH

Confer with other supervisors to coordinate

operations and activities within or between

departments.

Conduct employee training in equipment operations or work and safety procedures, or assign employee

training to experienced workers.

Keep records of employees' attendance and hours

worked.

Determine standards, budgets, production goals, and rates, based on company policies, equipment and

labor availability, and workloads.

Recommend or implement measures to motivate

employees and to improve production methods,

equipment performance, product quality, or

efficiency.

Route Sales Representative: Mar 2005-Feb 2010

Edy's Ice Cream: Dayton, Ohio

Was responsible for 60 accounts. Ordered and delivered to accounts on a daliy/weekly schedule. Responsible for servicing accounts and maintaining customer service. Dairy/Frozen Food Manager: Dec 1997-Jan 2004

513 S Elm St, West Carrollton,OH 45449

*********@*****.***

Ph: 937-***-****

EDUCATION

Cub Foods

I was responsible for the daily operations of the

department. I controlled the ordering and stocking of the departments inventory. I scheduled and managed 6

employees.

High School Diploma: General, May 1990

Franklin High School, Franklin, Ohio

I received a High school diploma.

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