Sales Manager Customer Service

Daman Deol

Henderson, NV *****

********@*****.***

+1-209-***-****

Work Experience

Sales Manager

Premium Retail Services - Las Vegas, NV

May 2023 to Present

• Managed wireless pro team within Walmart Mobile Solutions in multiple stores.

• Trained and coached new and current wireless teams.

• Responsible for store sales and operations performance.

• Executed and recruited staffing requirements with experienced talent in all assigned locations.

• Exceeded weekly and monthly KPI's.

• Conducted daily field visits to my location to maintain business expectations.

• Analyzed performance data, business strengths, weaknesses, opportunities and taking appropriate actions according to the business needs.

• Worked with multiple services (T-Mobile, Verizon, AT&T and Prepaid Services)

• Reviewing employees performance.

SENIOR TECHNOLOGY SALES AND SERVICE EXPERT

ENJOY SERVICES - Las Vegas, NV

February 2012 to November 2022

• Worked with management to purpose and implement proactive customer service solutions.

• Verified data integrity and accuracy.

• Collaborated with cross functional teams and diverse colleagues to accomplish to team objectives and service needs.

• Communicated effectively with groups of customers and employees to recommendations around clients needs.

• Secured clients retention by driving service and product benefits, features and recommendations around client needs.

• Resolved customer issues in timely manner while complying with company standards.

• Performed initial client assessment and analysis to begin research process. Regional Sales Manager

NEXTECH MOBILE SOLUTIONS - Modesto, CA

October 2000 to February 2012

• Achieved company goals by coaching and developing team members

• Managing client base with the help of marketing tools

• Maintained company staffing through retention, recruiting and employee and development

• Established Business accounts for AT&T, Sprint, Verizon and prepaid wireless

• Managed marketing programs through community events

• Maintained safe environment throughout and inventory control, securing devices and accessories adherence to company’s standards and policies

• Maintained operations by coordinating and initiating operating policies and procedures according to company’s standards

• Maintained ethical business standards per vender standards

• Maintained training department so that everyone is compliance to vender requirements PERSONAL BANKER

WASHINGTON MUTUAL BANK - Modesto, CA

January 1995 to September 2000

• Effectively managed corporate client portfolios and offered financial advice regarding investments and savings.

• Performed financial risk assessments and studied banking and financial market trends to prepare activity and progress reports to management.

• Trained and supported 12+ new bank tellers.

• Credit card top sales award in the northern region Skills

• Excel, Power Point, Word

• Mintek

• Promis

• Medallion

• Sales force

• SEO, PPP, SEM

• CRM

• Sap

• Oracle systems

• People Soft

• Opus

• KPI

• Multi Lingual (Hindi, Punjabi, Urdu)

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