MONDAY SILAS ATIGO

ad3d4j@r.postjobfree.com 972-***-**** Dallas, TX United States

Summary

A highly motivated and results-driven Agile Practitioner with extensive experience as a Product Owner, Scrum Master and Power BI Data Analyst, seeking a challenging position where I can utilize my skills in Project management to contribute towards achieving and exceeding Organizational goals.

Skills

Certified Scrum Master

Data Analysis

MS Office/MS Excel

MS Power BI

MS Teams/Confluence

Power Query

DAX

Jira

MS SQL

Agile Best Practices

Scrum/Waterfall/Kanban

Backlog Refinement

Verbal and Written Communication

Complex Problem Solving

Coaching and Mentoring

Conflict Resolution

Quality Assurance

Experience

Product Owner/Scrum Master: Data Warehouse - Business Intelligence 1-800-Pack-Rat - Zippy Shell 12/2022 to Present

Responsibilities:

Gather and analyze user requirements, prioritize features, and define the product vision for a web-based data analytics platform.

Collaborate with cross-functional teams to develop and execute product roadmaps, and timely delivery of value to customers within budget.

Conduct user acceptance testing, gather feedback, and iteratively improve the product functionality based on user requirements.

Facilitate product demonstrations and training sessions for customers and internal stakeholders.

Lead scrum ceremonies to include Daily Scrum, Sprint planning, Sprint Review, and Sprint Retro.

Consistently conduct backlog refinement and coach teams on writing user stories.

Remove impediments, identify and mitigate project risks.

Effectively communicate and interpret end user change request requirements to Project and Support teams.

Collaborate with the Data Warehouse team to effectively Extract, Transform and Load data captured from multiple legacy data sources to ensure data stability and parity between inter departmental reports.

Support maintenance and enhancement of the MS Power BI Business Intelligence platform sourced from various legacy data sources for effective business reporting, and making data driven business decisions.

Own the product roadmap for changes to the legacy applications and liaise with business stakeholders to regularly refine and update the roadmap.

Define, document, and manage reporting and visualization requirements for strategic and tactical business decisions, including marketing effectiveness, expansion into new markets, operational efficiency goals, enterprise wide KPIs, and customer behavior.

Collaborate with ERP, legacy and eCommerce Product Owners for changes impacting or driven by website and legacy applications.

Scrum Master/Business Analyst Story Logistics - Irving, TX 01/2017 – 12/2022

Responsibilities:

Trained and mentored my team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

Facilitated Sprint ceremonies to include the Daily Scrum, Sprint Planning, Sprint Review, and the Retro.

Documented and worked with Product Owner and the development team on new product features, writing defined user stories and criteria for acceptance.

Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.

Removed impediments, identified and resolved conflicts within the scrum teams, and protected the team members from interruptions and distractions to maximize productivity.

Worked with the Product owner on backlog refinement and end users to prioritize feature development and enhancements based on critical paths and business needs.

Consistently assessed team metrics and work to drive improvements and innovate new approaches to foster transparency that would grow the team’s overall Scrum maturity.

Consistently paid attention to the team’s technical excellence to encourage knowledge transfer and maintain a culture of being more self-organizing.

Analyzed and visualized large datasets using SQL and Power BI to provide actionable insights and support decision-making processes.

Created and managed data models, developed reports and dashboards to track and monitor key performance indicators.

Conducted data validation, data cleansing, and data interpretation to ensure data accuracy and consistency.

Worked closely with stakeholders to understand their reporting needs and deliver high-quality reporting solutions.

Developed, implemented and maintained data analytics protocols, standards and documentation.

Connected to various data sources, importing and transforming data for business intelligence.

Helped in developing and implementing best practices, standards, and methodologies around business analysis, and data analysis.

Set up Power BI gateways and Data sets scheduled refresh.

Developed performance metrics derived from raw company data to track improvements and organizational efficiency.

Created, and published custom interactive reports and dashboards using Power BI desktop.

Created Data Analysis Expressions (DAX) Queries in my Pivot Tables on Power BI Desktop for proper analysis.

Assigned Client specifications and granted workspace access to stakeholders.

Data Analyst /Scrum Master Nile Holdings – Irving, TX 03/2012 – 01/2017.

Responsibilities:

Trained and mentored my team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

Facilitated Sprint ceremonies to include the Daily Scrum, Sprint Planning, Sprint Review, and the Retro.

Documented and worked with Product Owner and the development team on new product features, writing defined user stories and criteria for acceptance.

Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.

Removed impediments, identified and resolved conflicts within the scrum teams, and protected the team members from interruptions and distractions to maximize productivity.

Worked with the Product owner on backlog refinement and end users to prioritize feature development and enhancements based on critical paths and business needs.

Consistently assessed team metrics and work to drive improvements, and innovate new approaches to foster transparency that would grow the team’s overall Scrum maturity.

Consistently paid attention to the team technical excellence to encourage knowledge transfer and maintain a culture of being more self-organizing.

Generated reports and obtained data to develop analytics on key performance and operational metrics such as Burn up and Burn down Charts.

Collaborated with data scientists to support ongoing research and analytics initiatives.

Generated standard or custom reports summarizing business, financial or economic data.

Guest Services Manager Omni Hotels & Resorts - Austin, TX 08/2005 – 03/2012.

Responsibilities

Created and managed effective strategies for optimizing guest experiences and promoting loyalty.

Initiated significant improvements to key hotel amenities, resulting in greater guest access and positive feedback.

Established clear policies for concierge, front desk and guest relations team members.

Developed and implemented training plans for new reservation agents on the Genesys intelligent Automation to improve the customer experience for in-house reservations team.

Designed guide for guests outlining hotel rules and regulations, local attractions, places to eat and other resources.

Checked schedule of events to complete pre-planning and prevent issues.

Inventoried room, front office and housekeeping supplies and made orders to restock.

Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.

Education and Training

University of Phoenix Austin, TX 05/2009

MBA: Business Administration

University of The Incarnate Word San Antonio, TX 05/2005

BBA: Business Administration

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