Nana Afriyie Kwarteng

**** ******* **** **

Jacksonville FL 32226

Mobile : 904-***-****

Email : ad3d47@r.postjobfree.com

OBJECTIVE

To secure a position within a reputable organization that will utilize my skills and devotion to assist in the development of people and communities, which will prepare me for an optimal job performance and future growth within the organization.

SKILLS/QUALIFICATIONS

Strong interpersonal and communication skills

Property Adjusting

Financial Analysis

Auto adjusting Total Loss

State Farm Property Certified

State Farm Auto Certified

NFIP Certified

Collaboration &effective teamwork

Xactimate and XactAnalysis, Guidewire/Claim Center, Openscape, Symbility

Computer Skills: Proficient in Microsoft Office Suite, Fiserv, P&P, SQL, ECS

Ability to Experiment

EDUCATION

08/06-05/11 Bachelor of Business Administration (B.B.A); Management & Marketing. Concentration in Supply Chain Management.

Texas Tech University

LICENSES NLMS (Texas and Colorado),

Texas Adjuster All Lines FL, LA, NC, SC, MI, MN, GA, OK, KY, WV, IN, AL, NFIP

WORK EXPERIENCE

02/20 – 03/2023 Independent Adjuster Citizens Property Insurance Jacksonville FL Litigation Specialist Team Lead

• Handled daily first-party property lawsuits, documents the files for litigation, discusses legal strategies, analyzes litigation budgets, assists with settlement negotiations, and conveys pertinent information to management.

• Regularly collaborated with defense counsel, the Litigation Manager, and Attorneys for strategic planning and execution.

• Negotiated settlements while collaborating with the litigation team and defense counsel within the scope of authority.

• Recognized the potential deficiencies in a case and the need to negotiate a settlement as a potential resolution.

• Kept abreast of insurance industry news, issues, updates, and trends.

• Discussed and directed strategy with defense counsel and established a budget for each matter.

• Worked to complete goals, tasks, and plans, anticipate potential problems, and analyzes alternative solutions.

• Coached counsel, and trains less experienced staff, provides input in performance management, goal setting, and reviews processes. 05/19-01/20- Present Independent Adjuster Universal Property Insurance Ft Lauderdale FL Property Claims Examiner/File Reviewer/ Team Lead

• Use symbility computer program to create an estimate and communicate with field adjusters to ensure proper estimate for the insured.

• Revise supplements and negotiate with contractors, attorneys, public adjusters and other third parties for the resolution of the claim.

• Review estimates and pictures from field adjusters and updates any missing information. Incorrect estimates are sometimes sent back to the field adjusters for correction. Review insured policies are in line with the estimates and approve the estimate to be paid by desk adjusters.

• Review building documents (city/ jurisdiction zoning codes) and appraisals in conjunction with the insurance policy on commercial and residential claims to determine value, write estimates and negotiate with contractors, public adjuster and attorneys to rebuild risk back to pre-loss condition.

• Investigates claim damages and situation using internal and external resources. Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for catastrophic event confirmation, and engaging vendors for services, material supply and/or pricing

• Knowledge of commercial property claims adjusting methods (coverage evaluation, loss assessment, etc.), legal/regulatory environment as it relates to property claims, understanding of financial concepts.

• Documents all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions

• Used service-oriented approach to handle catastrophic losses including property flood damage and perils, as well as following industry established best practices that provide fair settlements on claim resolutions, customer satisfaction and excellent cost management

• Provides verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties. 03/19- 4/19 Independent Adjuster WCCS Desk (State Farm) Dallas, TX Property Adjuster

• Property claims involving investigation, coverage, liability and compensability and resolves, recognizing appropriateness of settling, compromising or declining coverage.

• Documents all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions

• Provides verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties.

• Writes appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible.

09/2017- 01/2019 Citizens Property Insurance Corporation Jacksonville, FL Property Adjuster

• Investigate and process insurance claims filed by policyholders.

• Uses Xactimate and Xactanalysis computer program to create an estimate and communicate with field adjusters to ensure proper estimate for the insured.

• Interview claimant and witnesses to gather pertinent information and verify that coverage applies through the insurance policy.

• Used service-oriented approach to handle catastrophic losses including property flood damage and perils, as well as following industry established best practices that provide fair settlements on claim resolutions, customer satisfaction and excellent cost management.

• Evaluate damages to ascertain compensation amount.

• Evaluate all information to determine how claim should be handled.

• Negotiate with contractors, attorneys, public adjusters and other third parties for the resolution of the claim.

• Print and/ or electronically distribute checks and corresponding documents: estimate, summary of loss and payment and/or denial letter. 08/17- 9/17 Independent Adjuster WCCS Desk (State Farm) Dallas, TX Property Adjuster

• Property claims involving investigation, coverage, liability and compensability and resolves, recognizing appropriateness of settling, compromising or declining coverage.

• Used service-oriented approach to handle catastrophic losses including property flood damage and perils, as well as following industry established best practices that provide fair settlements on claim resolutions, customer satisfaction and excellent cost management.

• Conducted research to determine current market value of a loss as well as prepare structure damage estimates and work together with agents, contractors and vendors daily.

• Applied specific policy coverage such as limits and denials and advising insured of specific options as available to increase their coverage and referring the customer to their agent, as needed.

• Documents all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions.

• Provides verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties. 05/13- 8/2017 Ocwen Loan Servicing, Mortgage, Insurance Loss Draft Department Mortgage Specialist/ Property Litigation Adjuster - Supervisor

• Directs and coordinates proper handling of claims with attorneys.

• Partner with legal counsel to bring file to resolution.

• Attends mediation settlements.

• Prepare file for trial.

• Review and verify insurance policy coverages and policy limits.

• Use Xactimate and Xactanalysis programs and create an estimate.

• Negotiate with contractors, public adjusters and attorneys and settle claims in compliance with company policies and procedures.

• Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services. 12/2011- 08/2013 Foundation Financial Claims

Auto Total Loss Adjuster

• Explains procedures and answers inquiries for adjusting auto total loss claims.

• Analyzes information obtained to establish compliance for regulatory requirements and settlement value.

• Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.

• Background information on the damage, talk to car dealerships to get required paperwork to speed up settlement process.

• Disposition of salvage and payment of claim related expenses.

• Customers services talking to customers over the phone all day filling paperwork responsible for servicing auto policy holders in relation to auto accidents. Make and control rental cars reservations coordinate body shop repair schedules accounts payable and ultimately determine liability in auto accidents. 12/09-05/11 Human Science Advising Center at Texas Tech University, Lubbock, TX Student Assistant

Maintain data entry and performed the necessary routine analyses and calculations for all internal reports.

Administrative support for department, such as assisting students, assisting in any admin inquiries, scheduling, and distributing a variety of documents to proper authorities.

VOLUNTEER/SERVICE

• Hero Rush for Fire Fighters

• Ronald McDonald House

• Tarrant County Food Bank

• Quality Health Foundation – Organization focused on building cancer center in Ghana, West Africa.

REFERENCES

Ben Nyamaah, Logical Solutions, Inc.: Mechanical Engineer 713-***-**** Tamiko Moore, Ocwen Loan Servicing: Supervisor 469-***-**** Bright Adusei, State Farm Insurance: Team Lead 214-***-**** Mark Robinnet, Citizens Property Insurance: Manager 918-***-****

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