CURRICULUM VITAE

ALEX OSHOBUGIE DON-IKOGIE

MOBILE No : +234**********

EMAIL : ad3d43@r.postjobfree.com

DATE OF BIRTH : 25 JULY, 1990

NATIONALITY : NIGERIAN

MARITAL STATUS : MARRIED

LANGUAGE : ENGLISH

ADDRESS : IJU-ISHAGA, LAGOS.

CAREER OBJECTIVE:

To work with existing staff, contributing the best of my ability and quota, in the bid to improve organization’s objectives and achieve managerial targets and goals. EDUCATIONAL QUALIFICATIONS:

Bachelor of Science (Education) in Mathematics 2008 – 2012.

Senior Secondary School Certificate. 2006.

SKILLS PROFILE

Highly enthusiastic

Exceptional ability in problem solving and decision making.

Tendency to learn fast and good ability in making an effective judgment.

Good use of Microsoft Office.

Ability to prioritize, plan and organize work in busy environment. QUALIFICATION

NEBOSH IGC 3

Applied Principles of Workplace Safety Compliance APWSC/2019/10399

Disaster Management with Advanced Emergency Response Principle DMAERP/2019/30699

Applied Principles of Safety Management Systems APSMS/2019/21653

Advance HSE Level III (ISTC)

Insulation and Cladder Tinsmith/ Jacketing.

Floating Roof Seal Installer

National Youth Service Corps (NYSC)

PROFESSIONAL EXPERIENCE:

AIR PEACE LIMITED, LAGOS.

POSITION : Call Center Agent (Customer Service Executive) (Mar 2023 – till date) RESPONSIBILITIES

Communicating with customers through various CRM channels.

Empathizing with customers and handling their complaints.

Documenting customer interactions on all CRM application, also footnoting accordingly.

Upselling and cross-selling of company’s products and services.

Balancing sales invoice for the day and shifts sales report.

Processing refund request by customer and processing to the next phase.

Calculating charges of customer in case of rescheduling/ re- routing and making new reservations.

In the case of debit issue, checking through all payment platforms for payment and issuing ticket if successful.

Escalating where necessary and going extra mile to resolve customer issue.

SMARTBRICKS IMPACT PROPERTIES LIMITED, LAGOS.

POSITION : Business Development Manager (Aug. 2022 – Feb. 2023) RESPONSIBILITIES

Make cold call and sales call.

Generate leads for the company from all social media handle and platforms.

Conduct weekly training for the Business Development Officers.

Partner with realtors that will sell for the company.

Create content for marketing, fliers, banners, etc and work closely with the graphic designers.

Control events held by the company from the beginning till end.

Meets monthly sales target for the company.

Training the customer care representatives on sales call and help them in closing deals.

Making B2B marketing.

GULF WOODEN AND METAL WORKS, DUBAI.

POSITION : Store Keeper / Purchaser (April 2019 – Jan 2021) RESPONSIBILITIES

Take inventory of all items, equipment and tools in the company yard and at site, including deliveries to site.

Clear all incoming and ou-going goods from customs and receive them.

Take CFT of woods received and make sure materials received is same as stated in Delivery Note.

Keep up to date record and control of materials leaving and entering the Store.

Check materials for delivery, prepare delivery note for produced items leaving factory to site and Customs gate pass.

Make purchase requisition, placing orders and buying needed materials or tools

(as the case may be).

Supervise factory workers and products at each step of production. ALSAADA RESTAURANT AND CAFE, DUBAI.

POSITION : Manager (April 2017 – Feb 2019)

RESPONSIBILITIES

Organize daily activities of the restaurant for smooth running.

Make sure all staffs in different departments are on duty and functioning.

Supervise general activities of the restaurant.

Interact with customers to make sure they are relaxed and well attended to

(Review).

Take payment and use cash register for generation of receipts and proper documentation.

Open and Close Restaurant.

In time of rush, also help in bar, kitchen and serving of customers.

.

LAANTAF NIGERIA LIMITED, DELTA STATE, NIGERIA.

POSITION : Business Development Officer /HSE Coordinator (May 2016 - Jan 2017) RESPONSIBILITIES

Develop strong customer relationships in order to generate high volume of prospective clients.

Participate in industry forums, client discussions and conferences as a representative of the company.

Maintain a knowledge repository of clients, referrals, prospects and presentations.

Develop business proposals for new and existing customers.

HSE-follow up responsibilities.

Update and develop the overall internal control documents for the company

Physical working environment

Safety inspection rounds on active sites

Ensure that updates in governmental legislation and regulations are implemented

Overall reporting (prepare all documentation for the annual management HSE review).

Incidents / near miss reporting.

Report actions and follow up after safety inspection rounds and incidents.

Documentation responsibilities.

LAANTAF NIGERIA LIMITED, DELTA STATE, NIGERIA.

POSITION- Site Supervisor (June-July 2016)

Installation of PETROLEUM SEAL & SYSTEM, PSS 20 Primary and Secondary Roof Seals for floating roof Storage tank for Pipeline and Product Marketing Company Limited (PPMC), Calabar Depot. Nigeria

RESPONSIBILITIES

Ensure all safety procedures are carried out as per the work scope for the day.

Conduct a Last Minute Risk Assessment before mobilizing to site.

Ensure proper use of PPE and accessories as required by the work.

Ensure the use of Tags for entry or exit of an active site by the Safety man.

Make sure site and environment is safe and Hazard free. etc

Responsible for the supervision of the removal of previously used hanger and Ring plates from the tank shell.

Responsible for the supervision of the removal of previous Primary and Secondary Seal and all its components on the Product Tank.

Responsible for the supervision of the welding of flat bar along the Tank Rim for the installation of the Primary Seal.

Responsible for the supervision of the installation of Stainless Steel Hangers and Ring Plates along the Tank Shell.

Responsible for the supervision of the installation of Primary and Secondary Seal including all its components.

LAANTAF NIGERIA LIMITED, DELTA STATE, NIGERIA.

POSITION- Administrative Officer (Oct 2015 – April 2016) RESPONSIBILITIES

Responsible for maintaining day-to-day running of the company.

Responsible for keeping record of financial transactions.

Responsible for recording all employees, supplier and customers information into company’s database.

Responsible for ensuring that all administrative services are carried out efficiently.

Working alongside human resource to ensure personnel management. LAANTAF NIGERIA LIMITED, DELTA STATE, NIGERIA.

POSITION- Seal Installer (August 2014)

Installation of PETROLEUM SEAL & SYSTEM, PSS 40 Primary and Secondary Roof Seals for floating roof on condensate tank for Nigerian Liquefied Natural Gas

(NLNG), Bonny Island, Rivers state. Nigeria.

RESPONSIBILITIES

Responsible for the removal of previous Seal, both Primary and Secondary and all components associated.

Responsible for the installation of Primary and Secondary roof tank seals and all components associated on condensate tank.

LAANTAF NIGERIA LIMITED, DELTA STATE, NIGERIA.

POSITION- Seal Installer (October 2012)

Installation of PETROLEUM SEAL & SYSTEM, PSS 40 Primary and Secondary Seals for floating roof on condensate tank for Nigerian Liquefied Natural Gas (NLNG), Bonny Island, Rivers state. Nigeria

RESPONSIBILITIES

Responsible for the removal of previous Seal, both Primary and Secondary and all components associated.

Responsible for the installation of Primary and Secondary roof tank seals and all components associated on condensate tank.

DECLARATION

I declare that the information provided above is true and correct to the best of my knowledge. ALEX OSHOBUGIE DON-IKOGIE

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