Project Coordinator Quality Assurance
Resume:
Tonya Robinson
Rock Hill, S.C. ****0
ad3d40@r.postjobfree.com
Skills
Project Management & Planning : Customer Service & Support : Client Engagement : Process Improvement : Quality Assurance : Reporting & Analytics : Relationship Building : Risk Assessment : Root Cause
Experience
July 2004-2005
Windstream Communication, Matthew,NC- Project Coordinator
● Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth progress. This includes, but is not limited to the following:
● Identification and understanding of the project scope, customer expectations, constraint and requirements; creation and communication of a realistic project plan ; Management and execution of the project issues log ; completion of assigned tasks within the schedule and budget guideline; and data collection and analysis in support of key indicators and project status.
April 2005- 2007
Muzak, Charlotte NC - Project Coordinator
● Worked with the local operation manager on a daily basis to evaluate that the performance of the technicians were met based on company / client needs
● Managed work orders submitted to over 10 certified technicians throughout 9 states mapping their daily routes to ensure customer requests were met
● Administered work schedule and assignments to include supervising progress of all assignments
● Made recommendations of equipment required to bring into field; issued repair and /or replacement equipment based on cost effectiveness
● Managed permit needs when completing final inspections with the general contractors and
/or site supervisors for low voltage wiring jobs
● Lead point of contact for escalated service orders in a 24-hour turnaround time November 2007 - Present
West lake Solution, Chester SC- Quality Assurance
2
● To ensure that each mold cavity is filled with wet cement based on quality specifications to produce maximum stone yield per mold
● Responsible for stacking safely and efficiently shoveling the excess of mix in mold cavities, grooming of molds and finishing and stacking molds, pourer and filler.
● Inspection of pulled stones from mold cavities, packed stones in product boxes, repack stones as needed
● Performs at an acceptable level as required to meet or exceed daily safety, quality and productivity standards.
● Regular attendance, timeliness and scheduling flexibility
● Manger all boral /west lake products sales within the assigned region
● Making appropriate decisions on distribution,working with architects, contractors and designers,as well as being able to track appropriate projects throughout the assigned region.
● Working closely with the engineer to come up with mix design of cements
● Keeping track of SOPS and truck shipments
Education
August 2000- May 2004
Northwestern High School, Rock Hill SC - ATC
June 2004-2006
York Technical College, Rock Hill SC - Health Science Reference
-Leslie Spencer- “Windstream”
Wholesale Order Management
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-Ebony Hope- “E4E Relief”
VP of Program Delivery
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3
-Amey Mate - “WestLake Solution”
Engineer ll -Technical Services & Building Products ad3d40@r.postjobfree.com
-Allison Wenban -”Westlake Solution”
Chemist ll
ad3d40@r.postjobfree.com
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