Kurneisia Alberic

Pompano Beach, FL *****

ad3d2r@r.postjobfree.com

+1-954-***-****

Ambitious and adept individual with more than 8 years in the customer service field. Areas of expertise includes sales, customer relations and inventory management. Self motivated with exceptional communication, flexible and hardworking deadline driven environment. Authorized to work in the US for any employer

Work Experience

Customer Service

Publix - Tallahassee, FL

January 2018 to June 2020

• Responsive to customer requests and direct to merchandise

• Describes products and service in detail

• Keep work areas clean, neat and organized for maximum productivity

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

• Answered customer telephone calls promptly to avoid on hold wait times

• Worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately

• Actively listened to customers requests, confirming full understanding before addressing concerns

• Carried out the day duties accurately and in a professional manner Shift Leader

Subway - Deerfield Beach, FL

March 2012 to May 2015

• Coaches team members in techniques necessary to complete tasks

• Assigned Dalit tasks to employees, monitored activity and task completion

• Ensured a safe working environment by following all safety procedures, policies and regulations

• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

• Routinely answered customer questions regarding merchandise and pricing.

• Cleaned and organized the store, including the checkout desk and displays

• Resolved all customer complaints in a respectable manner while prioritizing customer satisfaction

• Dedicated to continuously improving sales abolished product knowledge

• Executed Sandwich Artist duties with a very low occurrence of errors.

• Cleaned food preparation areas, tools and equipment.

• Bussed, cleared and set tables in quiet and efficient manner

• Proofed dough and baked breads, cookies and other bakery products

• Processed credit cards, checks, gift cards and coupons.

• Routinely removed trash and debris from restaurant.

• Immediately reported accidents, injuries or unsafe work conditions to managers. Education

Associate in Arts (AA) in Psychology

Tallahassee Community College

August 2015 to May 2017

Skills

• Customer service

• Cashiering

• Cash handling

• Shift Management

• Hospitality

• Restaurant experience

• POS

• Food Service

• Restaurant Management

• Microsoft Office

• Sales

• Inventory Control

• Host/Hostess

• Customer Relationship Management

• Relationship Management

• Pricing

Certifications and Licenses

Driver's License

Additional Information

Skills :

• Positive and friendly

• Motivated team player

• Strong interpersonal skills

• Strong conflict resolution skills

• Exceptional time management skills

Contact this candidate