JAYAKIRAN DAGANI (MS PROJECT MANAGEMENT MAY ****) *

Springfield, MO 417-***-**** ad3d2e@r.postjobfree.com https://www.linkedin.com/in/jayakiran-d-a04a6b24/

Seasoned professional with 19 years of experience in Billing, RMA, Dispute Management, Collections, Training, Transition, Quote to Cash, Data Governance, Master Data, Incident, Change & Project Management.

EXPERIENCE

AUG 2019-DEC 2022

LEAD-ORDER MANAGEMENT – BLACKBOX NETWORK SERVICES

Expanded team from 2 to 30+, Transformed into centralized operational team. Liaised with the PMO, purchasing to ensure timely delivery of products/services.

MAY 2009-FEB 2018

DATA STEWARD, TEAM LEAD (MASTER DATA), LEARNING CONSULTANT, BUSINESS PROCESS ANALYST, ORDER MANAGEMENT SPECIALIST – THOMSON REUTERS

Maintained the Customer master data in SAP MEP/WRP. Spearheaded the setup of project teams for Data Validation group. Developed training documents. Collaborated with development to standardize and simplify processes.

APR 2006-MAY ORDER MANAGEMENT SPECIALIST – HONEYWELL INTERNATIONAL

2009 Resolved disputes for aerospace customers. Expedited orders. Managed stocks to downsize back-

orders.

JUL 2005-MAR PROCESS ASSOCIATE – ACCENTURE

2006 Supported collections. Interacted with Accounts Payable and Receivable to allocate payments.

OCT 2003-MAR CUSTOMER CARE OFFICER – CONVERGYS (NOW CONCENTRIX)

2005 Eliminated billing issues. Customized refunds and credits. Addressed basic tech issues.

LEAD-ORDER MANAGEMENT – BLACKBOX NETWROK SERVICES

Expanded team from 2 to 25, Transformed into multi operational team. Liased with the PMO, purchasing to ensure timely delivery of products/services.

EDUCATION

JUN 2002

PG DIPLOMA IN INTERNATIONAL BUSINESS, PONDICHERRY UNIVERSITY

MAY 2002

MASTER OF BUSINESS ADMINISTRATION, ANDHRA UNIVERSITY

MAR 2000 BACHELOR OF SCIENCE (COMPUTER SCIENE), ANDHRA UNIVERSITY

SKILLS

ITIL Foundation

SAP, Salesforce, HP Quality Center

IBM Mainframe, Oracle 11i, Service Now