Dennis Biron

Brighton, MA 857-***-**** ad3d11@r.postjobfree.com

Summary

Motivated customer service professional offering 20 years of experience to an innovative company. Thrives on delivering high-quality solutions on a creative professional team. Passionate about solving problems and educating customers about amazing products. Education

Interaction Design Foundation

UI Designer Curriculum

Arts Institute

Bachelor of Science – Multimedia and Web Design

University of Maine at Augusta

Associate Degree of Art – Contemporary Music

Experience

Swrve/MessageGear – Customer Technical Support Jul 2022 – Jun 2023

Responded to all live customer emails and phone calls immediately with 24-hour resolution times, resulting in 90% customer satisfaction.

Extensively documented and escalated bugs to the development team

Debugged and improved the Swrve SDKs (iOS, Android, Unity)

Resolved customer issues on Zendesk for support, software, and marketing team

Wrote technical best practice documentation, which improved customer experience Dynamic Augmented Solutions – Mobile Developer Apr 2022 – Jun 2022

Wrote and tested code for a mobile application that used Camera and ChromaKey API. The client was impressed with the progress throughout the project.

Identified and corrected coding errors

Used programming languages, C# and Dart language to create AR and Mobile applications using Unity and Flutter SDK

Implemented UI design for mobile application

Dynatrace – Customer Success Engineer Jan 2022 – Mar 2023

Triaged, diagnosed, and provided solutions to most complex configuration issues on web applications.

Received praise for quick onboarding progress, started ahead of schedule.

Collaborated and responded to product managers' requests, to serve customers Inhance Digital – Interactive Developer Jan 2021 – Jul 2021

Wrote and tested code for web and mobile applications for pharma company presentations and military

Identified and corrected coding errors

Used programming languages, C#, Blueprint, and Javascript to create web, AR, and mobile applications using Unity, PlayCanvas (HTML5), and Unreal SDK

Implemented UI design for web and mobile applications PuzzleNation – Software Developer Mar 2016 – Oct 2020

Wrote and tested code for casual mobile games: sudoku, crossword, and word search

Identify bugs and correct game issues

Used programming languages, C# for mobile games using Unity

Image optimization for better application performance

Implemented UI design for mobile games

Developed analytic information and video/banner ads using Facebook, IronSource, and Google APIs

WGBH – Interaction Developer Feb 2012 – Mar 2016

Developed web and mobile kid's games for IP such as Arthur, Curious George, and Peep's World

Identified and corrected bugs in mobile and web games

Used programming languages, C#, Actionscript, and Javascript to create Web and Mobile applications using Unity, Phaser.io (HTML5), and Unreal SDK

Gave estimates and insight to designers and product managers

Implemented production assets via designer's comps and directions Digitas – Software Developer Nov 2010 – Dec 2011

Wrote and tested code for web and mobile applications for Fortune 500 companies

Identify and correct coding errors and bugs

Used programming languages, C#, Actionscript, and, Javascript to create Web and Mobile applications using Unity, Flex SDK

Executed design concepts with designers and project managers

Optimized image and video assets

Skills

Programming

Communication

Problem-solving

Attention to detail

Collaborating

Game Design/Development

Web/Mobile Development

VR/AR Development

Audio, Video, and Image Production

Agile Development

Customer Service Support

Database and Spreadsheet Management

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