Process

Automation

Vendor

Relationship

Management

Change

Control

Cloud

Migration

VINCE MAZZAMUTO

Chesterfield, MO • 314-***-**** • ad3d0o@r.postjobfree.com • Linkedin.com/in/Vince-Mazzamuto DYNAMIC IT LEADER PRINCIPAL SYSTEM ENGINEER

Global Team Leadership & Mentorship Systems Engineering IT Infrastructure Management Strategic IT leader with an extensive 20-year journey in the IT field, navigating the realms of software development, operations administration, and adept team building and management. Instrumental in designing, implementing, and maintaining organizations’ information technology infrastructures within set parameters. Expert at refining and improving software applications to achieve better performance and increased efficiency. Skilled in developing technology roadmaps and coordinating with teams to proactively tackle potential challenges related to system architectures and production operations. Well-committed to solving technical defects and providing strategic direction for the organization's technology infrastructure.

Spearheaded a high-impact team managing 200+ call centers, fortifying support for 65K agents within LS CRM.

Pioneered and steered the strategic helm of Mobility CRM operations, optimizing services for a colossal subscriber base of 110M.

Orchestrated and executed pivotal pre- and post-M&A activities in collaboration with DirecTV, ensuring seamless transitions and maximizing operational efficiency.

KEY STRENGTHS

Program Vulnerability Resolution

DevOps Implementation

Operational Excellence

Contract Management

Production Environment Administration

Application Performance Enhancement

Outsourcing Strategy Creation

Application/Software Development

Security Measures Elevation

Capacity Planning

Cyber Security Maintenance

Data Management

TECHNICAL SKILLS

LANGUAGES: Java, J2EE, PL/SQL, HTML, JavaScript, XML, Micro Services, Web Services, TCL & Python DEVELOPMENT METHODOLOGIES: Agile & Waterfall

DATABASES: Oracle 10g & 11g, SQL Server & Cassandra APPLICATION SERVER: IBM WebSphere, Window Server & Oracle WebLogic OPERATING SYSTEMS: Azure Cloud, HP Unix, IBM AIX, Red Hat Enterprise Linux, MS Windows, Mac OS TOOLS: Power BI, Wily Introscope, Toad, Splunk, Remedy, Jenkins, Wireshark, Kubernetes, Dynatrace, Amdocs Care CRM, MasterCard Systems, AppDynamics, Remedy, ALM, Putty, WinSCP, Soap UI, Oracle Enterprise Manager, Dynatrace Remedy, Load balancers, Firewall, BMC Remedy and Microsoft Visio.

“I highly recommend Vince Mazzamuto for any role that demands agility, problem-solving, analytical, and effective collaboration. When Vince was on my team, he consistently demonstrated a remarkable ability to swiftly tackle production issues with precision, and dedication, and always find the root cause so these issues do not resurface in the future. Vince led several critical projects for mission-critical applications for AT&T and delivered them on time. He always goes above and beyond to deliver excellent customer service to our end users.” Balaji B., Associate Director - Technology, AT&T

PROFESSIONAL EXPERIENCE

AT&T, ST. LOUIS, MO 2021 - PRESENT

PRINCIPAL SYSTEM ENGINEER

Administer wireless and broadband aspects at AT&T, emphasizing architectural design and production oversight to strengthen the company's technical foundation.

Motivate teams to fix existing issues and proactively address potential future challenges.

Spearheaded a comprehensive system architecture analysis for ATT Fallout Management applications to identify and eliminate deficiencies for streamlined system architecture and enhanced functionality in Fallout Management and Automation platforms.

Led initiatives to migrate legacy systems to Microsoft Azure Cloud for optimized efficiency and functionality.

Investigated and drove additional automation initiatives aimed at minimizing manual interventions in compliance with technical and functional requirements and reducing turnaround time in mitigating system defects.

Directed enterprise-wide deployment planning and orchestrated seamless mission-critical application releases for both business and infrastructure domains, improving overall system performance.

Coordinated quarterly patches for vulnerabilities and third-party upgrades to ensure system integrity and compliance with security standards and mitigated potential risks and vulnerabilities associated with the infrastructure.

Fostered cohesive collaboration within ATT cross-functional teams to navigate configuration upgrades, rectifying compliance issues. MASTERCARD, O’FALLON, MO 2020 - 2021

BIZ OPS TEAM LEAD

Maintained ALM compliance for the program, guaranteeing adherence to industry standards.

Served as the CI Librarian to oversee configuration item management and ensure accuracy in configuration management database.

Transitioned into the role of a Production Support Lead and showcased a proactive approach to administering MPS application in all environments.

Applied proactive measures to control system vulnerabilities, guaranteeing timely remediation and sustaining compliance standards.

Conducted monthly system health report meetings and drove transparency in monitoring the overall program health.

Contributed as an individual implementer, handling installations and monitoring activities using tools like Splunk, Jenkins and XLR.

Stepped into the position of Vulnerability Lead, spearheading the identification and resolution of program vulnerabilities while upholding and administration for PCI compliance standards.

Championed access management clean-up initiatives across multiple programs, elevating security measures and ensuring precise authorization levels.

AT&T, ST. LOUIS, MO 2008 - 2020

SENIOR SYSTEM MANAGER / SECURITY ENTERPRISE AND BUSINESS PRODUCTION SUPPORT OPERATIONS (2020 - 2020)

Collaborated with a security team, emphasizing delivery and introducing new monitoring solutions for security operations.

Facilitated a team of individual contributors by addressing stability issues within the security domain.

Assumed the role of Senior System Manager and demonstrated resilience and effectiveness in adapting to organizational changes, transitioning from overseeing Amdocs to becoming an individual contributor.

Supported pre/post releases, provided 24/7 support for Java/J2EE applications, and coordinated with delivery teams to implement new monitoring opportunities, mitigating potential severity 1 situation.

Engaged with the Tools team to institute new monitoring tools for Halo ATT enterprise global login problematic Java application.

Ensured that all contractual minimum End-of-Year (EOY) Service Level Agreements (SLAs) met and exceeded, ultimately enhancing the overall service quality and customer satisfaction. SENIOR SYSTEM MANAGER / PRODUCTION SUPPORT OPERATIONS AT&T ENTERTAINMENT / MOBILITY (2015 - 2019)

Contributed to architectural enhancements to advance system improvement.

Emphasized setting up effective monitoring systems and prioritizing defect resolution to prevent recurring errors/outages.

Facilitated implementation of measures to prevent future production impacts affecting customers, particularly call centers.

Directed and optimized application management in Entertainment Mobility, successfully handling a substantial increase in the number of applications.

Led production oversight with a concentration on handling Call Center issues related to network latency within application and within Call Center to ATT networks and or prioritizing defects and safeguarding the day-to-day health of the system.

Leveraged sound communication competency to mobilize the team of Amdocs vendor and ATT Development to tackle persistent issues, enacting triage processes for production problems initiated by the business.

Coordinated defect handling, scheduled deployments, and orchestrated quarterly releases, including change control and adherence to SLAs.

Achieved optimal team stability by advocating proactive approaches over reactive ones resulting in better call center experience with customers.

SENIOR TECHNICAL TEAM LEAD, PRODUCTION SUPPORT OPERATIONS AT&T (2008 - 2015)

Initiated proactive enhancement of the Java application by implementing changes to boost performance and efficiency.

Contributed to capacity and performance assessments, offering valuable recommendations to infrastructure teams.

Established a strategy for the management and maintenance of production data.

Generated application documentation and facilitated publication to ensure effective system management.

Directed activities related to problem management on outage calls, covering critical areas, such as online ordering, CRM, and retail stores, specifically on Java/J2EE applications.

Supervised application monitoring, deployment, and communication for a Java application operating on Linux servers.

Executed real-time system activities, reducing issue occurrences and guaranteeing uninterrupted system functionality.

Oversaw the delivery of the production environment, prioritizing and resolving defects within a 24/7 support framework.

Built and led a cohesive and high-performing team in efficiently and promptly addressing technical issues. Additional Experience: Senior IT Analyst, AT&T, St. Louis, MO (2000-2008) IT Desktop Support, The Boeing Company (1997-2000) EDUCATION

BACHELOR OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS ST. LOUIS UNIVERSITY – ST. LOUIS, MO ASSOCIATE DEGREE OF ELECTRICAL/ELECTRONIC ENGINEERING RANKEN TECHNICAL COLLEGE – ST. LOUIS, MO

“I have known Vince Mazzamuto professionally for over twenty years. During that time, he has been a nurturing mentor, empowering leader, confidant, and shining example of what should be. Vince maintains superior training and certifications staying one step ahead of trends and technology. He is known as the go-to person with all the answers. Peers often reach out for Vinces’s advice and expertise. His knowledge and friendly mentoring or sharing of that knowledge are priceless in any environment.” - Michael D., Director, Amdocs

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