Customer Service Representative
Resume:
Demeche Calloway
Evans, GA *****
Email: *************@*****.***
Phone: 706-***-****
Career Objective: To obtain a position within a company that will utilize my skills and knowledge so that I will be able to grow and help grow the company.
Skills
•Customer Service Skills
•Communication Skills
•Team Player
•Organizing Efficient
•Time Management
•Dependable
•Word processing
Work Experience
Customer Service Representative
Morley Companies
January 2022 to June 2023
Handled and carefully responded to all customer inquiries.
Provided excellent customer service through active listening and built customer relationships.
Met and exceeded expectations with customers by First Call Resolution and following up when necessary.
Worked with confidential customer information and treated it sensitively.
Identified hesitations and overcame objections.
Met and exceeded goals monthly.
Cashier
Publix
September 2021 to January 2022
Assisted customers on and off the register.
Greeted customers as they entered and left the store.
Cleaned around my area.
Complied with all established company policies and procedures.
Collaborated with team members and communicated relevant information to direct leader.
Bagged and placed groceries in the cart for customers properly.
Assisted customers with groceries to vehicle if needed.
Sales Associate
Aldi
June 2020 to December 2020
Assisted management in achieving store appearance and maintenance standards.
Identified and rectified hazards and/or equipment in need of maintenance to provide a safe environment.
Assists management in achieving payroll and total loss goals.
Assisted customers with problems or concerns, and contacts management as appropriate regarding customers with problems or concerns.
Provided feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.
Processed customer purchases, performs general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.
Participated in taking store inventory counts according to guidelines.
Complied with all established company policies and procedures.
Collaborated with team members and communicated relevant information to direct leader
Customer Service Representative
Teleperformance
November 2019 to May 2020
Handled and carefully responded to all customer inquiries.
Provided excellent customer service through active listening.
Met and exceeded sales goals with the proven ability to advance sales and build customer relationships.
Worked with confidential customer information and treated it sensitively.
Identified hesitations, overcame objections, and closed the upsell.
Education
Westover High School Albany - Albany, GA, US May 2015
Business Technology
Albany Technical College - Albany, GA, US
Completed Course Work:
Composition and Rhetoric (English)
Introductory Psychology
Introduction to Sociology
Word Processing
Document Production
Office Procedures
Introduction to Business Spreadsheet Concepts and Applications
Desktop Publishing &Presentation Appl.
Financial Accounting I
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