SHARON L DESLAURIERS

* **** ***, ****** ** *****

Cell 802-***-****

ad3cwu@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Over 25 years in Quality Customer Service and 5 years in Management

Over 2 years in patient care; on the phone and in person, patient scheduling, creating new med requisitions for registration of new patients from outside and internal referrals.

Data Entry skills over 25 years

Providing support for approximately ten clinics at patient access center at Fanny Allen Campus

Over 30 years Customer Service, Sales, and Administrative Experience

Recognized as a Top Seller and being honored for over 12 years, Verizon Telecommunications

Excellent Written and Communication Skills

Successful in learning and comprehending new systems and methods.

Task orientated, sticking to all tasks until complete.

Experience in coaching and Team Supervision and training new representatives for Verizon Telecommunications approximately 3 years.

Trained in multiple types of Computers Programs; relevant to all jobs Supporting Executive Administrators of CEO and CFO, Sales and Marketing, and Human Resources Staff for a major Pet Food Distributor,

Contacting Customers on behalf of twenty-six major health care providers and screening all calls, transfer to Licensed Medicare Agents

ACCOMPLISHMENTS AND ACCREDITATIONS

Promoted to Team Leader of Patient Access Center January 2018, after being on the job in Call Center Staff Role, of just over 3 months.

Gaining ELITE STATUS; Less than 1 year at Comcast, as a Virtual Care Representative

UNITED STATES NAVY PERSONNELMAN 3RD CLASS (PN3), Served 8 years Active and Reserve

EMPLOYMENT HISTORY

CVS Store Manager, June 2022 to present.

Currently selling products on eBay as a side job

Walgreens Store Manager; Shift Supervisor January 2018 to June 2022

September 2017 –March 2020; Practice Support Specialist UVMMC; Team Leader in Call Center, and Front Desk and Scheduling, in Cardiology on Tilley Dr, So Burl, VT

November 2015 – September 2017 Comcast Virtual Customer Account Executive, CE2 Billing Representative, Burlington, VT

February 2015 – August 2015 Inside Sales Representative,

Lexington Alarm Systems, Bedford, MA

September 2013 – February 2015 Outbound Sales Representative.

EHealth Insurance, Westford, MA

April 2013 – November 2013 Collections Specialist,

Auto Use / Auto Loan, Andover, MA

December 2010 – November 2012 Front Office Coordinator,

WellPet LLC – Tewksbury, MA

August 1996 – July 2010 Consumer Sales and Service Account Representative

Verizon - Andover, MA

July 1984 – February 1989 Active Duty – United States Navy

EDUCATION

● University of Alaska, Adak 1985 United States Naval Base Adak, Alaska

● Bellows Free Academy High School 1983 St Albans VT – High School Diploma Received

REFERENCES UPON REQUEST

LETTER OF RECOMMENDATION INCLUDED

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