Customer Service Representative

****************@*****.****** com Macon, Holmes GA, 31216, US +1-404-***-****

WORK HISTORY

Customer Service Representative (Sales and Related) at Alorica Inc. 03/2003 - 09/2006 (4 years)

Provided a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs and assisted with troubleshooting

Contacting designate business representative based on established schedule to ensure customer satisfaction and to provide updates and reports to customers

Perform work in a call center environment

Perform routine customer service phone support to client specific needs Provide excellent service to each customer

Identify opportunities and close sales

Respond to customer's needs based on designated procedures of account/client

Respond to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations Provide maintenance support to customers ensuring adherence to department policies, procedures and timelines

Resolve customers billing questions and perform account receivable reviews acting as customer advocate throughout the process including escalating concerns to Area Management executives

EDUCATION

Houston Community College

Graduated 2009

GED in General Studies

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