Gabriella Groomes

**** ******** ** *** *, Greensboro NC 27407

Cell: 336-***-****

ad3crb@r.postjobfree.com

Summary

Experienced tier 2 patient advocate and technical support specialist with skills in onsite and remote IT support. Always strives to give outstanding customer service and provide the best solution to users. Experienced and certified nursing assistant with in-home and assisted facility care, as well as experience in tier 2 medical billing and insurance claims.

Skills

● Insurance claim processing

● Provider/Customer relations

● Medical billing, filing, and coding

● HIPPA

● Skilled In activities of daily living

● Patient charting

● Computer troubleshooting, upgrade and repair

● Robot programming

● Basic knowledge of reading wiring schematics and diagrams

● Basic CAD

● Internal components installation

● HTML, HTTP and IP

● CAT 5 cabling and testing

● Technical Support

● Linux

● Microsoft Office

Work History

CNA, Allegiance- Greensboro

07/2023-Current

• Staffed at location as CNA

• ADLS

• Charting

• Vitals

• Submitting time sheets approved by visiting facilities CNA, Guilford Healthcare- Greensboro

05/2023-07/2023

• ADLS

• Charting

• Vitals

UnitedHealth Group- Greensboro/WFH

4/2022-Current

● Processing member insurance claims

● Updating COB

● Approval/denial of covered insurance claims

● Patient/Provider advocacy

● Medical billing, filing, processing

● Patient account updates

● Billing

CNA, Bayada- Winston Salem, NC

2/2022-PRN

● In-home patient care

● Activities of daily living

● Medication reminder

● Light house keeping

Kelly Service/Apple Care- Winston Salem, NC

9/2020- 12/2021

● Teir 1 IOS phone advisor

● Tier 1 Mac+ phone advisor

● Tier 2 iOS phone + Mac

● Technical Support

● Billing

● App support

● Networks

● Configuration

Valen Drawers – Lexington, NC-

6/2019 - 8/2020

● Linux coding

● Microsoft NAV

● Imputing customer orders into proper format with Linux and NAV for our production floor

● Ordering special materials

● Data entry

Machine operator- Valen Drawers – Lexington, NC

1/26/2019 – 6/1/2019

● Saw Operator

● PLC Edge bander operator

● Door assembly

● Inspection

● Trainer

● Data entry

● Inventory

Door Production- SL Staffing – Greensboro, NC

10/31/2018 – 1/26/2019

● Temp to hire for Valen Drawers

● Door assembly

● Product inspection

Temporary Worker, Ranstad- Winston-Salem/Wilkesboro 04/2017 to 03/2018

● Worked as temp for jeld-wen

● Repaired custom built doors

● Trouble shooting robotic equipment

Assistant Manager, Domino’s - Wilkesboro/ Elkin, NC 07/2016 to 02/2017

● Nightly inventory

● Customer complaints

● Shift runnings

● Bank deposits

File Owner, Brock and Scott, PLLC – Wilkesboro, NC 10/2015 to 07/2016

● Data entry specialist

● File processing

● IT technical support

● Maintained accurate records of foreclosure data

● Proficient in word, excel, outlook, and all windows operating systems CNA, Cornerstone- Winston-Salem

10/2011 to 01/2012

• Vitals

• Housekeeping

• Laundry

• ADL

CNA, Lutheran Home- Walkertown NC

10/2010 to 8/2011

• ADL

• Vitals

• Charting

Education

● North Carolina Nursing Assistant and Med Aid refresher, 08/2021

● GTCC- Jonestown, Nc

● Associate of Applied Science: Computer Engineering and Technology, 2015

● Wilkes Community College North Wilkesboro, NC

Certifications

● 10 hour OSHA certificate

● North Carolina Nurse Aide

● Computer Upgrade and Repair

● Electronic Technician

● Home Automation

● HP/ Dell hardware and software upgrade and repair

● Apple iOS and MacOS

Contact this candidate