Delivery Driver Customer Service

ALICE FERNANDEZ

*****.*.***********@*****.***

**** ********** *** *** *** #107, Modesto, California, 95350

209-***-****

Professional Summary

I interact well with a team and can work independently. I like to plan efficient daily routes to meet customer demands and meet delivery deadlines. I am looking for a position with opportunities for professional development and growth. I am an intelligent, adaptive learner who can recall delivery areas, locate destinations using either GPS or maps. quickly. I am, trustworthy, dependable, and professional. I am a service-oriented driver with experience delivering to customers in a quick and efficient manner. I also have time management skills and years of delivery experience with a strong commitment to customer satisfaction.

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Skills

Customer-Oriented Service

Time Management

Safe Driving in all weather conditions

Work History

5/18 to Present Delivery Driver – Self Employed - Modesto, California

Double-checked over a daily delivery against shipping instruction

I always treat irritated customers with respect and a cheerful outlook

I spoke with customers on the phone as well as in person.

Followed all company policies and procedures during my shift.

Loaded and secured items to avoid parcel damage during delivery.

Worked overnight shifts to meet coverage needs during peak periods.

I oversaw delivering food to the customer's location.

I always kept a clean and orderly appearance during my shift.

I can read and understood maps, as well as written and verbal directions.

I made on-time deliveries by selecting the most efficient and effective routes.

I communicated with management about customer concerns, issues

I managed customer service issues with professionalism

I kept track of delivery information, mileage, and fuel consumption during my shift.

I always drove safely in congested areas and did not commit any traffic violations.

I often completed rush deliveries under tight deadlines to meet customer requirements.

Before delivering I often interacted with customers to determine their needs.

11/10 to 8/17 Animal Shelter Volunteer - various animal shelters - Sacramento, California

I cleaned cages, kennels, play yards, and grooming areas making sure they were neat and clean.

I always maintained a high level of professionalism and calmness with all personnel and clients even in high-stress situations. and regardless of my personal feelings or opinion

I provided basic wound care and other medical assistance, per instructions from veterinarians.

I used to record and collect fees such as licenses and adoption fees.

I followed all pet care instructions to the letter, including dietary requirements and medication schedules.

I have experience with bottle feeding and teaching others how to care for bottle feeds

Certifications

DOT medical examiner certificate valid till May 2024

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