MARIA ELENA LAI BALTAZAR

Smc Gk block * lot ** Balubal

Cagayan de Oro city 9000,Philippines

ad3cpn@r.postjobfree.com

PERSONAL STATEMENT:

I adapt quickly to new roles, situations, and environments and I am always ready for a new challenge. I am a dependable team player who gets along well with people on all levels and can make a positive contribution in both a supervisory or support position managing my time efficiently, I work towards targets while maintaining focus on relationships with clients. KEY SKILLS:

*TEAM PLAYER *PROBLEM SOLVER *CREATIVE *LEADERSHIP

* TIME MANAGEMENT *SELF MOTIVATED

*RAPPORT BUILDING *CUSTOMER FOCUS *ORGANIZATION AND PLANNING WORK EXPERIENCE:

Customer Service Representative Teleperformance Company OCTOBER 2022 to APRIL 2024

In my role as a Customer service Representative I initially was a call center agent taking incoming calls from customers who have made online purchases who have queries/ complaints and my job is to either resolve the complaint or to forward them to the appropriate department. In Addition, I have a second position within Teleperformance as a chat support for the doordash account. In rule I support the doordasher. Inquiring about their payments and earnings, tax Inquiry, canceling orders, and assigned dasher, helping them to reach out the customer and store through outbound calls.

Caregiver/Family supporter

FEBRUARY TO SEPTEMBER 2022

-after i fulfilled my contract needs in singapore i turned home to support my mother and nephew,by looking after our daily needs in our household. Domestic helper/child care private employer

AUGUST 2019-FEBRUARY 2022

-While employed in Singapore my duties included childcare,cleaning the house,preparing their needs especially children and cooking their meals. Business start.up owner

AUGUST 2018-MARCH 2019

-buy and sell goods/product to the community,inventory and customer service Domestic helper/child care private employer

MARCH 2015-JULY 2018

-While employed in Kuwait my duties included childcare,cleaning the house,waking them up to school and cooking their meals.

Merchandiser (SM CITY CDO BRANCH)

DECEMBER 2011-NOVEMBER 2014

-Customer service,stock control and cash handling. EDUCATION QUALIFICATION:

BEST SKILLS TRAINING

housekeeping NC II JUNE-JULY 2019

TESDA

Food and beverages FEBRUARY 2015

ASIAN TOUCH INSTITUTE

barista AUGUST 2009

CARMEN NATIONAL HIGH SCHOOL

SECONDARY 2004-2009

HOBBIES AND INTEREST:

*swimming *reading *movies/tv shows *cooking *gardening *hiking *travel *cycling REFERENCE AVAILABLE ON REQUEST:

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