+1-470-***-**** ad3cpf@r.postjobfree.com Atlanta, GA 30324

Summary

Dedicated and customer-focused professional with a strong background in fragrance sales and customer service. Proven ability to provide exceptional customer experience and drive sales. Experienced server with excellent communication and multitasking skills. Strong knowledge of food and beverage products and great insight into suggesting complementing menu items. Experience

FRAGRANCE SPECALIST MACY’S, ATLANTA, GA FEBRUARY 2020- PRESENT

· Conducted product demonstrations and educated customers on fragrance notes and ingredients.

· Successfully met and exceeded monthly sales targets by actively engaging customers and providing personalized fragrance recommendations.

· Enhanced client satisfaction ratings by resolving difficult customer issues through completion.

· Built strong client relationships and identified needs of customers promptly and efficiently.

· Stayed updated on industry trends and new product launches to provide customers with the latest information.

SALES REPRESENTATIVE AT&T, SANDY SPRINGS, GA JANUARY 2021- DECEMBER 2023

· Demonstrated a deep understanding of AT&T products and services, providing tailored solutions to meet customers' needs.

· Established and maintained positive relationships with customers, fostering loyalty and repeat business.

· Consistently achieved and exceeded monthly sales targets through effective customer engagement and product knowledge.

· Implemented upselling techniques to maximize revenue. SERVER SHIFT LEADER PAPPADEAUX’S SEAFOOD KITCHEN, NORCROSS, GA FEBRUAURY 2018- MARCH 2021

· Provided excellent customer service by taking orders, delivering food, and ensuring guest satisfaction.

· Demonstrated strong knowledge of the menu and made recommendations to enhance the dining experience.

· Supervised serving staff to drive high level of hospitality and food excellence.

· Collaborated with kitchen staff to ensure accurate and timely order delivery.

· Maintained cleanliness and organization in the dining area, contributing to a positive atmosphere.

· Trained and acclimated new servers to restaurant's culture and operations. Education

GEORGIA STATE UNIVERSITY ATLANTA, GA

Skills & Abilities

· Excellent customer relationship management.

· Ability to handle high-pressure situations.

· Menu knowledge and recommendations.

· Multitasking and time management.

· Extensive knowledge of fragrance notes,

ingredients, and brands.

· Proven sales and upselling skills.

· Strong communication and interpersonal skills.

Cherno Bah

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