Krishnakumar P

No ***, F* First Floor, Queens Park Apartment, Sri Krishna Nagar 15 Street, Chennai-95

ad3cnf@r.postjobfree.com-887*******

Objective:

Over 9.6 years of experience as QA Tester .My primary technological forte is Testing - Agile /Manual. Involved in various phases such as Requirements gathering, Transforming requirements to Product Design document, Functional Testing (Manual/Agile), Mobile testing, GUI testing, Integration testing, BAU testing and Regression testing of applications. Capable and committed to meet agreed deadlines, co-ordinate the work in both waterfall and agile models. Focused on any task and able to utilize the existing Technical knowledge, learning interest and experiences to come up with practical solutions, having executive leadership, interpersonal and communication skills. I am looking forward in establishing myself as a QA Lead in an organization which can utilize my skills for the betterment of me and the company.

Skills:

PeopleSoft HRMS 9.1 and 9.2

Oracle HRMS

PS Query

Service Now

SQL

Cloud Applications

Integration with BI

Mobile Testing

API Testing using POSTMAN

SAP Salesforce Testing

Selenium Automation with JAVA

Team Management

Accomplishments:

Gained experience & knowledge by working as a QA Tester for 9.5 years.

Have knowledge about Software Development Life Cycle, Software Testing Life Cycle and Defect Life Cycle.

Experience in Functional testing, UI testing, Sanity testing, Integration testing, BAU testing and Regression testing.

Have handled projects in Manual and Agile methodology.

Handled projects in banking domain.

Have knowledge about payroll processing.

Proficient in writing test cases for manual and agile testing projects and execution of Test Cases.

Strong experience in all types of Test Documentation: Test Scripts with Test Cases and Results, Defect Tracking Report, Release management strategies etc.

Good exposure on QC, Defect Tracking and Reporting.

Ensuring successful delivery according to business requirements on time and maintaining appropriate quality bar.

Experience in preparing Daily and weekly status reports.

Capable of working at great pressures and tight deadlines.

Experience Summary:

Boston Harbor Consulting: July 15 2021 to till date

Applications Worked: SAP, CRM,C4C and CPQ

Defect Management Tool: JIRA,ALM and Service Now.

Responsibilities

Allocating task to team members.

Collaborating with Stakeholders.

Developing QA test plan.

Instructing and Mentoring.

Providing Feedback.

Reviewing test documentation.

Reporting and Test Planning.

Creating tracking metrics and Test closure

End to End SAP testing using SAP C4C, CPQ and CRM applications.

Validating CRM and ECC systems for created Quotes.

Pricing Validation in CPQ system for created Quotes.

Preparing test cases, test scenarios and peer reviewing of test cases.

Regression Test Cases preparation.

Performing manual testing which includes Functional, GUI testing.

Updating result in web-based test case management software QC.

Coordinating with BA and Development team for Raising Bugs & Closing Bugs.

ITSM tickets using Service Now Application.

Standard Chartered Bank: June 17 2019 to July 14 2021

Applications Worked: Service Now, diSCover, Taleo and PeopleSoft 9.2.

Defect Management Tool: Service Now and JIRA.

Responsibilities:

Executing the Validation, sanitary and Regression test plan manually to verify the expected results using various browsers.

Hands on experience in Service Now CSM and HRSD Modules.

Generating defect report and follow up with development team for defect closure.

Coordinating with the onsite development team for Raising Bugs & Closing Bugs.

Regression testing on each build to ensure the existing functionality is working as expected.

Identified problems and formulated alternative solutions

Involved in analysing the manual test cases.

Preparing test cases, test scenarios and peer reviewing of test cases.

Regression Test Cases preparation.

Performing manual testing which includes Functional, GUI testing.

Updating result in web-based test case management software QC

Involved in testing of Integration and Interface from PSHR to Service now instance.

Involved in notification testing for entire case creation life cycle in Service now.

Involved in Security testing of Service Now.

Have been involved in testing entire life cycle (Hire to Retire) process in PSHRMS 9.2.

Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Tata Consulting Services: December 8, 2016 to June 14, 2019

Applications Worked: ADP, Oracle, Work smart and Service Now

Defect Management Tool: JIRA

Responsibilities:

Processing On and Off cycle checks for associates in a major craftsman store.

Processing Timesheets and Transmittals of Corporate associates.

Arresting discrepancies in Work Smart.

Processing Final Pay for associates.

Involved in BAU testing of Payroll and Time management systems.

Coordinate with BA and Developers to close the raised bugs that are identified during UAT testing.

WIPRO: From June 30 2014 to December 2 2016

Applications Worked: PeopleSoft 9.1

Defect Management Tool: JIRA

Responsibilities:

Having 2.5 years of hands-on experience & knowledge in handling Compensation.

Ran audits to catch payroll discrepancy for a huge population and fix them, if any.

Regular interaction with the clients over phone/email and resolve technical/transactional issues

Addressed inquiries on and processed Overtime Pay in compliance with various Federal and State legislations.

Processing Final pay for associates who are from immediate pay out states.

Also have hands on experience in creating new departments, locations in PS.

Hands on experience in Creating new Position records and HRG level access in PS.

Also know to design new queries using SQL.

Aware of Federal and State requirements in processing Minimum Wage Pay.

Created new process steps to cater to the need of the client/scenarios

Hands on experience in Granting, Revoking and Modifying PS access.

Hands on experience in editing PS tables

Auditing compliance related to PS access.

Coordinate with BA and Developers to close the raised bugs that are identified during UAT testing.

Communicating and updating stakeholders on the status of testing along with show stoppers done on a weekly basis.

Additional Roles:

Apart from the above assigned roles and responsibilities, I have added more values by taking up few additional roles.

Been a trainer/mentor for new hires

SME for the business process and taken ownership for handling ad-hoc requests

Handles escalations.

Been an auditor for team’s deliveries.

Have handled the volumes by planning and distributing the volumes.

Planned and trained back up for each process area the team handles.

Also designed new Audit Control Queries in SQL which was used by other teams to prevent errors from happening.

Preparing Deck for monthly review with clients.

Handles Integrated Quality Management Systems (IQMS) related documents in TCS.

Career Achievements:

Filed 8 Kaizens (Process Improvement) in WIPRO.

Saved $71000 by introducing key changes in the existing process of department creation.

Stopped Potential Overpayment from happening by designing an audit control query in Garnishment deductions.

Stopped Underpayment from happening by designing an audit control query in Vacation accrual.

Redesigned an activity to reconcile the final paycheck.

Designed and documented a new process to create a new ‘Earnings Code’ in PS.

Won Spotlight Award in Wipro for JFM quarter 2015.

Won Dare 2 Differ Award twice in the last two and half years.

Received a Pragati Badge from WIPRO for the process improvements filed.

Received multiple ‘Focused recognition’ awards from clients on various occasions.

Earned many customer appreciations

Created two SOPs with sheer innovation and trained the on-shore SMEs

Figured out a process activity (adding a new value to a particular table) on my own and trained the on-shore experts.

Won PLR Award in TCS for JFM Quarter 2018.

Won Star Performer Award in TCS for April 2018.

Won Champion Award in Standard Chartered for 2020.

Won Star Performer Award in Boston Harbor Consulting for 2022.

Work History:

Total Experience :113 Months*

Period: July 15 2021 to till date

Organization: Boston Harbor Consulting Private Limited

Client: Applied Materials

Period: June 17 2019 to July 14 2021

Organization: Standard Chartered Bank

Client: Standard Chartered

Period: Dec 8 2016 to June 14 2019

Organization: TCS BPS

Client: A major US Crafts store.

Period: From June 30 2014 to Dec 2 2016

Organization: WIPRO BPS

Client: A major US Retail chain company.

Academic Qualification:

Bachelor of Computer Science and Engineering

Surya Engineering College, Kathirampatti, Erode (2010-2014), Aggregate 76.4%

Personal Details:

Location: Currently located in Chennai

DOB :27/05/1993

Languages Known: Malayalam, Tamil and English (To read and Write).

Reference available at request

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