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Information Technology Customer Success

Location:
Douglasville, GA
Posted:
February 03, 2024

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Resume:

Professional Summary

Experienced Information Technology Professional with 5+ years in enterprise IT, specializing in DevOps and Site Reliability Engineering. A proven leader committed to driving customer success, satisfaction, and profitability.

Skills:

Aws

Terraform

CI\CD

Automation/Deployment: Ansible

Monitoring: Prometheus, Grafana plunk

Linus Troubleshooting

Docker

Kubernetes-eks

ServiceNow, Conference

Haproxy Load Balancer

Continuons Integertion: Jenkins, Nexus

Version Control Systems: Git, Github,

Languages: English – French - Créole

EDUCATION

Institut Universitaire Quisqueya-Amérique (INUQUA), Port-au-Prince, Haïti

Bachelor’s degree in computer science/ engineering/ information technology, (August 2004)

PROFESSIONAL EXPERIENCE

Fresenius Medical Care / DevOps Engineer, (Contract) [ June 2020- present]

Proficient in AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.

Experience with version control systems like Git and proficiency in managing repositories on GitHub.

Solid command-line skills and experience with Linux operating systems.

Knowledge of infrastructure-as-code tools such as Terraform for creating and managing infrastructure resources.

Familiarity with containerization using Docker for building, deploying, and managing applications.

Understanding CI/CD principles and experience with tools like Jenkins.

Knowledge of scripting languages like Bash, Python, or PowerShell for automation tasks.

Familiarity with monitoring and logging tools like CloudWatch

Excellent problem-solving skills and ability to troubleshoot issues in complex environments.

Strong communication and collaboration skills to work effectively in cross-functional teams.

Fresenius Medical Care, IT Computer Support [Oct 2012- June 2020]

Provided direction and guidance to other team members.

Communicated problems to IT engineers for resolutions.

Supported IT Networking engineers in assessing client needs and issues.

Participated in code reviews to ensure client requirements are met.

Identified technical problems and developed mitigation plans.

Supported and maintained critical applications.

Worked alongside of a cross-functional engineering team on the latest technologies.

Managed and maintained CI/CD pipelines across multiple environments.

Had on call responsibilities in rotation with the engineering team.

PROFESSIONAL DEVELOPMENT

AWS Certification training – MS AZURE Certification Training DevOps/Cloud Development Training

Database Management- Big Data Hadoop Certification Training Google Cloud

AppDynamics

ACTIVITIES

Member, Haitian Chaplaincy of Atlanta

Programming Director of the Radio Tele AKtyon Katolik Atlanta

TECHNICAL / FUNCT IONAL ACUMEN

Technical: MS Office365, MS Project, MS Visio, Jenkins, CI, Terraform, GitHub, Ansible, CICD/Pipeline, Configuration Management, AWS, Azure, GCP, Linux, SonarQube, SQA Manager, F5, Gigamon, SD-WAN, VersionOne, ServiceNow, Dynatrace, AppResponse, PaaS, SaaS, IaaS, Cloud Automation, Flashstack, ITSM, NAS, SAN, NTP, DevOps, ASP, Git, DataPower, ACI, Python, QoS, .Net, Vaultive, WinRunner, Oracle Financial, Daptiv, Jira, RallyDev

Functional: Infrastructure, Data Center, Networks, Server Migrations, New Business Development, Vendor Management, Continuous Process Improvement, Application and Database Management, Conflict Resolution and Decision-Making, Strategic Relationships Building, Business Process Reengineering



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