Customer Service Dietary Aide
Resume:
Dennis Bright
Jackson, MI *****
*********@*****.***
** + years of restaurant & bartending experience. 20+ years of retail & customer service experience. 6 years of supervision and training experience
Authorized to work in the US for any employer
Work Experience
Dietary Aide/Dishwasher
Henry Ford Health - Jackson, MI
October 2022 to August 2023
DMO attendant responsible for delivering and collecting patient trays throughout the entire hospital. Washed dirty trays and dishes from patients as well as washed pots, pans, & utensils from the cooks, dietary staff, as well as cafe servers
Overnight Stocker
walmart - Jackson, MI
August 2020 to October 2022
I was responsible for unloading stock trucks and transporting it onto the store,s floor. I would then separate all grocery freight on carts by aisle and distribute it to associates working in that designated aisle. After all freight was unloaded, separated, & distributed to the correct aisles, I would go back to the stockroom where I was responsible for scanning and tagging all overstock and staging it in the overstock inventory shelving areas
Cook / bartender
Page1 Bar - Michigan Center, MI
May 2019 to March 2020
1. left this job at start of COVID pandemic in March because bar shut down temporarily along with ALL restaurants and bars at that time in Michigan from the COVID pandemic that swept across the United States.
2. Prep food for daily specials & orders, take inventory & make out stock or grocery order. Stock kitchen and bar. Take and make food & drink orders. Advertise and promote on business facebook page. Run cash register, answer phone, run karaoke or DJ booth when needed . Keep parking lot, inside of bar, as well as patio clean and stocked or full and ready for use as needed. Wash dishes or glasses when needed. Host home pool and dart league matches with their opponets and provide excellent customer service to make sure the team members are happy, fed, have drinks, spending money, & are going to return for next match or season. Cater parties or special events / functions when needed Call Center Agent
Alorica - Jackson, MI
June 2018 to May 2019
Take bill payments or set up payment plans on delinquent or shut off accounts. Negotiated all possible options available on accounts when ones were available, offered help and gave assistance names, numbers, or lines when there were ones to offer. Issued restore notices on accounts when payments were made and issued or restored services when allowed or possible on active or restored accounts. Alorica shut down in June 2019
Service Coordinator
Meijer - Jackson, MI
June 2017 to June 2018
• Did daily pickups and audits on cashier lanes, service desk, & gas station associate registers or cash drawers when required. Ran floor plan for lane assignments and cashier breaks & lunches as well as back up cashier's when needed during busy times, short staffed, or peak times when needed. Handled customer and employee concerns and complaints as well as did over rides when needed at checkout lanes, self scan, department registers, or service desk. Helped train new employees in different areas when needed. Kept track of all front end service employees including attendants on lot getting carts or cleaning restrooms. Filled in and ran checkout lanes, service desk, did customer returns, and any other task when required. Collected department drawers or tills at end of their shifts or when department closed for day
• 100 + register Item accuracy Scanning Percentage over100% for the year
• 100 +cashier Items per hour Scanning Rate Average for entire year Average over 100 items per hour
• 1of top % of cashier's earning weekly accolades and star stocker recognition on weekly employee board. Received invite to special recognition dinner honoring top cashier's with highest averages over 100%
• Left job for full time work / employment that wasn't given here with team lead or supervisor position originally offered
Cashier/Customer Service
Sam's Club - Jackson, MI
March 2014 to June 2017
1. ##*Receivedcco cage. Did daily audits and inventory control. Took business payments by either credit card or cash in amounts up $40,000 . Did IRS and other tax forms and paperwork required for large cash payments or purchases over $10,000 total when at least $10,000 taken in was cash. Verify payments, purchases, and orders from other team members when needed and verify cash payments any time Accounting Dept would take in cash on our behalfs for or registers. Took, pulled, & verified store orders. Supervised others and provide on the job training. Also went on the road and did marketing for sams club when needed pushing personal and business memberships where applicable and pushed membership holders to upgrade from basic account to premium account memberships when they came through my lane or counter so they would receive all possible incentives, perks, and cash back options or offers whenever they came about or where available..
I filled in on 3rd shift as overnight stocker when needed to help get extra stock or merchandise out on the floor as well as did change overs for merchandise sales or promo events in the club when needed done at night or while the club was closed as it allowed for keeping plannograms up to date.. Pushed for daily and weekly membership goals & upgrades because they resulted in team building skills, extra employee perks, prizes, & or rewards when they were met or exceeded a certain given time frame along with members or business membership account holders receiving special perks, rewards, or benefits for taking part in that time frame as well
1. Received employee of the month twice
• I left this position for a Full-Time Service Coordinator position at Meijer I was offered CNC Machinist
Cardinal Industries - Hillsdale, MI
November 2011 to February 2014
Made auto parts on a CNC lathe grinder fill orders made by Eaton Aeroquip. Had to read blueprints to determine measurement requirements. I Ran quality control on parts and safety measures set forth by the company. I also helped to set up and Operate robotic arms for running special orders as well as doing inventory counts to assist filling orders in the receiving department. Cook
Pink panther restaurant - Jonesville, MI
December 2010 to January 2012
3rd shift cook, did good prep for the week, did dishes, set up specials for the day, took phone orders Server/Cook/Dishwasher
Mangrove bay cafe - Fort Myers Beach, FL
April 2005 to October 2008
I did Set ups and served / catered to banquets and private parties made with reservations. I took orders and waited on guests in lounges at the pool, the tiki bar, and in a reserved area on the beach. I assisted in prepping and cooking food and beverage orders to serve guests for banquets, lunch & dinners, private parties in reserved halls, and even special room service orders that I delivered daily as well as nightly. I was on call 24/7 and I loved it. Providing 110 % customer service with the highest level of quality possible. Education
Some college in Business Math
Jackson College - Jackson, MI
1994 to 1996
Accounting
Baker College of Jackson - Jackson, MI
Skills
• Credit Union (2 years)
• Customer Service
• Call Center
• CSR
• Barback
• Busser
• Restaurant Server
• Hostess
• Waitress
• Bartending
• Mixologist
• Waiter
• Quality Control
• Manufacturing
• CNC
• Communication skills
• Math
• Home health
• Dietary Aide Experience
• CNC Lathe
Assessments
Work style: Reliability — Completed
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Warehouse safety — Proficient
May 2023
Using safe practices in a warehouse setting
Full results: Proficient
Home health aide skills — Proficient
May 2023
Providing care to patients in a home setting
Full results: Proficient
Dog & cat groomer — Proficient
September 2020
Dog and cat grooming in a salon setting
Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Manufacturing fit — Completed
February 2023
Measures the traits that are important for success in manufacturing roles Full results: Completed
Food service: Customer situations — Proficient
August 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Proficient
June 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
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