Customer Service Representative
Resume:
LASHARN GREENE
Carrier for FedEx
Augusta, GA ***01
******************@***********.***
The opportunity to join a growing organization that has a need for a strong leader and one who is willing to perform at the best of her of ability.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Material handler
FedEx - Augusta, GA
April 2019 to November 2023
Handling packages, sorting packages and loading and unloading trucks and planes, inspecting packages for damage and maintaining a safe environment now a carrier for them since June of 2019, heavy lifting Customer Service Representative
Teleperformance - Augusta, GA
December 2021 to July 2022
Customer service rep for Kaiser medical insurance
Helping customers open new accounts
Helping with questions on existing accounts
Payments and upgrading
Adding family members
Also answering questions for technical support
Contract ended
Retail Merchandiser
Premium Retail Services - Columbia, SC
February 2018 to May 2019
Working three different Walmart taking different assignments doing planograms checking prices markdowns promotions also doing free. Working Sam's clubs also building and taking down display, setting product to planograms. Stocking and customer service also training and managing team players for different assignments
Manager
Circle K - Columbia, SC
November 2010 to September 2017
• Organize all store operations and allocate responsibilities to personnel, Supervise and guide staff towards maximum performance
• Prepare and control the store's budget aiming for minimum expenditure and efficiency, Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store's reputation, Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays, Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts, Ensure the store fulfils all legal health and safety guidelines
Manager
Hot Spot Convenience Store - Columbia, SC
March 2008 to August 2010
• Organize all store operations and delegated responsibilities to personnel, Supervise and guide staff.
• Monitor stock levels and maintained cash control. Analyze sales and revenue reports and make forecasts.
• Conducted meeting and events for employees, Setup promotional and marketing material for vendors.
• Provided training and conducted orientation for employees. Sales Associate / Cashier
Wal-Mart - Newark, NJ
February 2002 to September 2008
• Maintained high level of customer service through excellent sales service
• Assessing customers needs and providing assistance and information on product features
• Welcoming customers to the store and answering their queries
• Maintain inventory in all areas assigned, conducted inventory and audit procedures. Education
High school or equivalent
Spring Valley High School Columbia - Columbia, SC
1994 to 1998
Skills
• ACCOUNTING (8 years)
• EXCEL (10+ years)
• MICROSOFT WORD (10+ years)
• WORD (Less than 1 year)
• Planogram
• Planograms
• Greeting
• Customer Service
• CSR
• Call Center
• Customer Care
• Microsoft Excel
• Sales Experience
• Negotiation
• Materials Handling
• 10 Key Data Entry
• Pallet Jack
• Merchandising
• Freight Experience
• Shipping & receiving
• Heavy lifting
• Store management
• Reach truck
• Sales
• Sales support
• iOS
• Warehouse experience
• Logistics
• Analysis skills
• Van driver
• Typing
• Human resources
• Leadership
• Communication skills
• Retail management
Languages
• English - Expert
Certifications and Licenses
driver's license
Defensive driving
August 2019 to Present
Assessments
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Computers, fax, Copier.
Excel, Microsoft Word, Accounting
10 key, Date Entry
Management, supervisory
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