MICHELE G. SIMPSON

210-***-**** ad3ch6@r.postjobfree.com

BUSINESS CONSULTANT

Results-oriented leader with extensive systems experience. Expertise in providing technical guidance and managing workflows while coordinating efforts to produce on-time and on-budget delivery in line with milestones. Possesses unparalleled leadership ability, guiding teams to achieve success. Adept in identifying, analyzing, and resolving operational and departmental issues by developing recommendations for improvement actions.

SKILLS

Project Management Process Improvement Leadership Joint Commission Accreditation Surveys Analysis

Microsoft Office Word Excel Outlook Project PowerPoint Visio SharePoint Teams

Smart Sheet Use Case Modeling

EXPERIENCE

UnitedHealth Group Optum WellMed Medical Management, San Antonio, TX 2013 - 2023

Project and Program Care Standardization Manager 2022 - 2023

Managed the sustainability of the Optum Patient Health and Safety standards with ongoing activities to satisfy the business requirements for over 300 clinics in nine markets in the states of Florida, Texas, and New Mexico in the following clinical areas: Laboratory Services, Infection Control, Emergency Management and Equipment, Medication Management, National Patient Safety Goals, Scope of Practice and Competency and Administration and Communication. The ongoing activities prepared the organization to successfully perform at a high level during the assessment surveys.

Successfully facilitated section workgroup meetings and provided metrics based on clinic assessments performed by assessors. Identified and resolved findings to determine processes needed to improve services and programs offered to the patients and clinic staff for clinical care standardization efforts.

Successfully performed an overall average score of 96% for PHSA surveys during 2023 surpassing the goal of 95% set by Optum.

Organized and facilitated monthly and ad hoc meetings for nurses representing the nine markets throughout the organization to provide a forum to discuss clinical topics of concern.

Facilitated clinic leadership meetings (over 400 corporate and clinic staff members in attendance) to provide a forum for updates on issues worked at the corporate level and allow Clinic Administrators to address issues of concern.

Arranged requirements with the IT team on new and existing system changes for Electronic Medical Records.

Created and maintained business flows for the organization in over 300 clinics in nine markets.

Project and Program Accreditation and Administration Manager 2018 - 2021

Managed the sustainability of The Joint Commission accreditation and Primary Care Medical

Home certification activities and business requirements across the organization. Point of Contact for both internal and external parties concerning accreditation standards and requirements.

Facilitated meetings with leadership and clinical staff to review ongoing activities/requirements.

Prepared PowerPoint slide decks for meetings. Wrote, disseminated, and maintained status reports and meeting minutes.

Developed Visio flows for clinical/business processes.

Created and maintained Excel spreadsheets and updated The Joint Commission tool that identified clinics that moved from integrations to operations for participation in triennial surveys.

Coordinated requirements with the IT team on new and existing system changes for Electronic Medical Records.

Michele G. Simpson ad3ch6@r.postjobfree.com Page 2

Informed leadership and staff of issues and concerns.

Maintained SharePoint site for accreditation program.

Senior Project Analyst 2013 - 2017

Project Manager for obtaining The Joint Commission Accreditation and Primary Care Medical Home Certification for the organization across all markets in Florida, Texas, and New Mexico.

Coordinated weekly, monthly, and ad hoc team meetings and maintained overall project plans for 13 clinical areas (Emergency Management, Environment of Care, Infection Control, Information Management, Human Resources, Rights and Responsibilities, Leadership, Performance Improvement, Medication Management, Patient Safety, Provision of Care, Record of Care and Waived Testing) and Primary Care Medical Home (PCMH) in over 200 clinics.

Point of Contact and liaison for both internal and external parties concerning accreditation standards and requirements including clinical area leads and Joint Commission Account Executives.

Created and maintained the project plan for ongoing project and program activities.

Assessed and interpreted business needs and reporting requirements.

Developed and maintained business flow for the organization and clinics.

Created monthly and ad hoc reports with metrics based on survey activity.

Collaborated with Senior Management within the Medical Management Division as well as other departments to drive and improve processes. Provided ongoing status reports including metrics to team members and Leadership.

Coordinated requirements with the IT team on new and existing system changes for Electronic Medical Records.

ADDITIONAL RELEVANT EXPERIENCE

Accenture Consulting - Senior Quality Assessor Consultant IT Test Analyst Lead

Kinetic Concepts Inc - Business Process Analyst

USAA – Systems Analyst

EDUCATION

Master of Arts (MA), Computer Resources and Information Management

Webster University, San Antonio, TX

Bachelor of Science (BS), Mathematics

Florida A & M University, Tallahassee, FL

PROFESSIONAL DEVELOPMENT

Leadership Evolution Programs

Leading Change Shaping Vision and Strategy Cultivating Talent

Project Management Foundation Curriculum

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