Gaelen Nelson

Tustin, CA *****

ad3cgq@r.postjobfree.com

+1-714-***-****

A hard working and highly dependable guest services professional with multifaceted expertise in guest relations, training and development, records management, data entry and accounts payable. Works closely with guests, employees, management and vendors to ensure high levels of service. A performance driven and adaptable team player dedicated to the continued success of an organization. Authorized to work in the US for any employer

Work Experience

Underwriter/Customer Service

RSVP Loans - Irvine, CA

February 2019 to Present

Collect and review documents, approve or decline loans, business banking, run reports, take payments, answer phones, date entry, customer service

Bell Clerk/Cashier Trainer

Disney's Grand Californian Hotel & Spa

September 2015 to Present

Duties: Greet guests, store luggage, answer phone, cash handling, data entry, shipping & receiving CSR 2 Call Center Rep

24-7 Intouch - Las Vegas, NV

September 2018 to December 2019

Floor supervisor for Nike campaign at call center.

• Handled emails, inbound calls, and outbound calls

• Assisted customers with a warm and professional attitude

• Processed orders, exchanges, refunds, and customer transactions Bellman/PBX Operator

Wyndham Hotel

July 2014 to September 2015

Duties: Greet guests, help with luggage, answer phone, dispatch driver, office work Independent Sales Associate

Aflac

August 2013 to October 2014

Duties: Cold calls, set appointments, sales presentations, manage and service client accounts Server/Bartender/Host/Trainer

The Olive Garden - Santa Ana, CA

October 2008 to November 2011

Duties: Take orders, run food, customer service, prep food Accounts Payable

Imaging Plus - Irvine, CA

October 2006 to July 2008

Duties: Customer service, data entry, answer phones, set appointments, file 10/06-07/08

Education

High school or equivalent

Orange Coast College - Costa Mesa, CA

Certifications and Licenses

Front Office Management

Present

Human Resources Management

Present

Leadership in Management

Present

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