Customer Service Representative
Resume:
Munir
Masoud
Customer Service
Representative
Irvington, NJ 07111
*********@*****.***
Education
High School Diploma
Accra High School, Ghana May 2011
Information Technology:
Software Engineering
IPMC, Ghana April 2013
Key Skills
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.Highly-motivated employee with desire to take on new challenges. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Professional Experience
Customer Service Representative
Mira's clothing - Accra, Ghana April 2015 - December 2020
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Representative
Discount Outlet - New York, NY August 2023 - December 2023
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearrance.
• Maintained current knowledge of store and highlighted sales to customers.
• Monitored self-checkout systems and provided assistance of intervention where required.
Calm and Professional Under
Pressure
Data Entry and Maintenance
Understanding Customer Needs
Information Inputting
Customer Service and Assistance
Customer Inquiry Response
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