KAYLA MAPSON

CUSTOMER SERVICE

KAYLA MAPSON

ad3cg9@r.postjobfree.com

404-***-****

LINKEDIN URL

OBJECTIVE

You can see from my resume just how valuable I will be to the business. You'll see that I lead the team with appropriate and constructive behavior and that I have excellent customer service abilities.

SKILLS

I'm good at multitasking, typing quickly, showing compassion, and helping coworkers with their tasks. guiding my group to success by providing guidance and innovative ideas to enhance their performance in their capacity as representatives or supervisors.

EXPERIENCE

Chat Representative/Home Depot

March 2016-Current

Taking chats assisting customers with online order concerns for deliveries that were made or that were to be made and they haven’t received them.

Interview Specialist/Navex Global

Navex Global October 2018 until March 2020

Taking reports for car accidents, workers comp, FMLA, Short term disability, General Liability, and Property damage claims.

VOLUNTEER EXPERIENCE OR LEADERSHIP

My coworkers come to me for guidance on work-related matters and occasionally even personal struggles. I've always been chosen to help with newly launched training sessions, answering any queries those attending could have about performing their jobs correctly. My ability to assist coworkers and even other supervisors allowed me to be chosen for a supervisor role.

I am a trustworthy worker who is constantly searching for ways to do tasks more effectively. I can take constructive criticism well if it is offered to me, and I listen and take in any information that is imparted to me. I heed advice given to me and implement it into my regular work operations as needed. I have always given my all to my work, and I will continue to do so because I am very committed to my role. I was picked by my supervisor to answer support calls in their absence while I worked as a customer service representative during supervisor meetings.

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