Mona Wears

Modesto, CA *****

ad3ceo@r.postjobfree.com

+1-209-***-****

Authorized to work in the US for any employer

Work Experience

Cashier/Stocker/Customer Service

Quickstop Convenience Store - Modesto, CA

January 2022 to Present

My position at quick stop is stocking and putting away weekly order. Cashier

Customer service

Rotating stock

Customer Service Representative

Aetna, a CVS Health Company - Remote

February 2021 to December 2021

Answered incoming calls from consumers needing refills and or information on their prescriptions. Updating profiles, changing addresses phone numbers etc. With great attention to detail and empathy communicate and provide excellent customer service to the customers representing CVS in a professional manner always.

Remote Customer Service Representative

Covered California, California Healthcare Eligibility Enrollment and Retention System - Modesto, CA November 2020 to February 2021

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Wrote call center scripts

• Monitored claims and physician-related services

• Handled billing issues and order inquiries

• Assisted with technical support duties

• Booked appointments

Forklift Operator/Warehouse

Tesla - Lathrop, CA

September 2020 to October 2020

Moving racks of raw material to each station on production lines . putting finished product away into warehouse or on delivery dock tobe shipped off.worked production lines using hand tools

• Inspected Car parts for damage

• Managed inventory delivery on Tesla docks

• Excellent problem solving skills

Merchandiser (part-time)

Home Depot - Ceres, CA

February 2018 to January 2020

Take down and set up new signs and displays and shelving use of tape measure and hand held power tools to get the job done efficiently and in a safe and timely manner Order Selector and Forklift Operator

Grainger - Patterson, CA

May 2019 to November 2019

Pulled orders and replenished products for picking. I also did inventory counts and consolidation of products. I am forklift certified and have 1 yr picking order experience and 1yr forklift certified, and 4 yrs Warehouse experience. I can drive a electric pallet jack and use a Rd scanner . I'm computer savvy. Order Selector/Picker

Americold - Modesto, CA

February 2019 to May 2019

Used headset and electric pallet jack to build orders used pallet wrapper to wrap up pallet then staged the full pallet on the selected dock .

Drivers Helper Seasonal

UPS

November 2016 to December 2016

Helped deliver packages to businesses and homes in a safe and timely manner during peak season. Cashier/Stocker

Walmart

January 2008 to November 2016

Cook/Prep/Stay N Play Receptionist

Stevenson Ranch Golf Course and Resturaunt - Stevenson Ranch, CA February 1997 to March 2003

I was hired on as a dishwasher /prep. I worked side by side with the Chef for a month while still washing dishes . One month later the chef felt more than comfortable leaving to open and or close the resturaunt on my own. I rotated and stalked shelves always rotating and dating items inside walk in fridge and freezer . I took inventory and was able to do the kitchen ordering for the following week. I take pride in short order and banquet style meals. I have my food safe serve certification. I know how to use kitchen appliances, and how to break them down and sanitize them properly. I dumped garbage . I know the temp soups and other food should be kept . I know that I work well with others, and do my best work in a busy kitvhen/ resturaunt. I can follow directions and communication and time management I exceed in. I also worked checking people in and out of rooms . Worked as the stay n play Receptionist . Education

Diploma

Irwin High School

Skills

• Microsoft Office

• shipping

• Time management

• Warehouse Distribution Experience

• Shipping And Receiving (1 year)

• Assembly

• Food production

• Warehouse Associate (4 years)

• Delivery driver experience

• Computer Networking

• Computer literacy

• English

• Picker Packer

• Selector

• Picking Packing

• Materials Handling

• Load & Unload

• Order Selector

• Live Chat

• Cleaning

• Customer Service

• Logistics

• Manufacturing

• Driving

• CRM software

• RF scanner (4 years)

• Order Puller

• General Laborer (4 years)

• Microsoft Word (4 years)

• Reach Truck

• Customer support (5 years)

• Microsoft Excel

• Quality control

• Inventory Control (3 years)

• Data entry

• Food Preparation

• Cherry Picker

• Order fulfillment

• Forklift (4 years)

• Writing skills

• Supervising Experience

• Microsoft Outlook

• Administrative experience

• Warehouse (4 years)

• Basic math

• Excel (4 years)

• Picking

• Pallet Jack (1 year)

• Warehouse management system

• Search engines

• Warehouse experience

• Math

• Industrial equipment

• Communication skills

• Technical Support

• Remote customer service representative (3 years)

• Microsoft Powerpoint

• Salesforce Marketing Cloud (3 years)

• SAP

• Typing

• Live chat

• Customer service

• Technical support

• CRM software

• Windows

• Account management

• Analysis skills

• Salesforce Marketing Cloud

• Help desk

• Salesforce

• Communication skills

• Software troubleshooting

• Oracle

• Warehouse management system

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Conflict management

• Computer skills

• Negotiation

• Computer networking

Certifications and Licenses

Food Handler Certification

Forklift Certification

Driver's License

Assessments

Medical billing — Completed

December 2021

Understanding the procedures and forms used for medical billing Full results: Completed

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

December 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

April 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Forklift safety — Proficient

October 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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