Call Center Customer Support
Resume:
Tessie Gibson
Call Center Support Expert
Louisville,Ky 40229
*****************@*****.***
EXPERIENCE
Stride K12, Kentucky - Tech Support/CSR Specialist July 2023- September 2023 (short term assignment)
This position required receiving inbound calls from students, faculty, and parents to assist with technical issues within the online campus. Other duties included, assisting with enrollment/withdrawal requests, ordering textbooks, replacement laptops and peripheral devices. Amerisave Mortgage, Indiana — Customer Support Specialist March 2022- Nov 2022
Remote call center position, handling customer support related calls. Fielded potential customer calls to the proper channels to help facilitate sales goals.
Medline Industries, Jeffersonville, In— Warehouse Associate Sept 2021 - Feb 2022
This was a warehouse position. Responsibilities included sorting and Packing medical supplies for shipment to hospitals all across the U.S. Gannett Co. Inc, Louisville, Ky — Training and Recruiting Supervisor
Aug 2019 - July 2021
This position was supervisory in the training department. Direct responsibilities included: preparing training materials for new hires, recruiting candidates for interviews, orientation, and training new hires. SKILLS
Leadership skills
Ability to work independently
Detail oriented
Meets deadlines, if not early,
on time.
Certifications
IBM IT Support Professional
IBM Cybersecurity
Professional
MSIL Staffing, New Albany, In — Account Manager
Nov 2017- Aug 2019
Managed two field offices for this staffing agency. Full cycle recruiting, client relations, HR generalist duties and payroll management were a part of the responsibilities for this position.
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