Support Specialist Customer Service

Location:

Allen Park, MI

Posted:

February 03, 2024

Contact this candidate

Resume:

Joseph DeMario

PROFESSIONAL SUMMARY

Experienced IT Professional with 15 + years providing Great Customer Service Support and Consulting. Dedicated to always going above and beyond my job responsibilities with creativity to enhance Customers Business. I am a sincere, loyal, and dedicated individual who has a great deal of ambition. I love to learn, and always up to a challenge. I get along with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while working to assist in improving my Employers bottom line.

WORK HISTORY

IT Executive Support Specialist, 01/2013 - 06/2023 General Motors, GM, Detroit, MI

While working as Desktop IT Support Specialist for several years at General Motors Tech Center in Warren, Mi.

I was asked to work with IT Executive Support Team at GM Headquarters in Detroit, MI.

This Team consisted of Technicians who each were dedicated to supporting 25 General Motors Vice Presidents, Executive Directors as well as their Administrative Assistances.

This support included all aspects of their technical needs. Including, Refresh Maintenance and troubleshooting of their laptops, Mobile devices (iPhone, Android and iPad), and any software for these devices as well. (See Skills for more information) IT Desktop Support Technician, 06/2007 - 01/2013

HP Enterprise Services, Warren, MI

Worked for Hewlett Packard as a Systems Administrator and Desktop support specialist throughout multiple sites for General Motors. I did a wide range of IT support. (See Skills for more information) EDUCATION

High School Diploma

Fordson High School - Dearborn, MI

Henry Ford Community College - Dearborn, MI

Wayne State University - Detroit, MI

Southgate, MI 48195

248-***-****

**********@*******.***

SKILLS

• Microsoft Certified Professional

(MCP)

• Good Communication Skills

• Exceptional Technical

Troubleshooting

• Teamwork and Collaboration

• Client Facing Customer Service

• Networking troubleshooting Skills

• Laptop and Desktop Hardware /

Software Trouble shooting and

Repair

• Computer and Mobile phone

Refreshes

• MacOS Troubleshooting,

• IPhone and Android

Troubleshooting

• Windows 10 and 11

Troubleshooting

Areas of Expertise at GM

• Microsoft Office 365 (Word,

PowerPoint, Excel)

• Microsoft Outlook Messaging

• Active Directory

• Android and Apple mobile device

Operating Systems

• Microsoft Certified Professional

(MCP)

• Windows 10, Windows 11

• Bomgar Remote Management

Systems

• HP Asset Tracking and Service

Ticketing Systems

• Managed end-user accounts and

permissions through Active